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19 Cards in this Set
- Front
- Back
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One of the major issues that is a major Influence on manager’s jobs today is
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Managing generational differences
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When a behavior is followed by Something pleasant
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Positive reinforcement
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We form an impression about a person Based on a single characteristic Such as intelligence or appearance
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Halo Effect
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Factors that act to shape and sometimes distort perception
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1. The perceiver
2. The target 3. The situation |
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People with high self-esteem Choose more...
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unconventional and intellectual jobs
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Machiavellianism
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1. Pragmatic
2. Maintains emotional distance 3. Believe that the ends justify the means |
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THE BIG FIVE MODEL
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1. Extroversion (assertive)
2. Agreeableness (good natured) 3. Conscientousness (dependable) 4. Emotional stability (calm) 5. Openness to experience (Intellectual) |
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MBTI (Myers-Briggs Type Indicator) Identifies traits that best describe personality
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1. Social interaction: Extrovert (dominant), or introvert (shy)
2. Preference for gathering data: sensing (like routine), or intuitive (like solving new problems) 3. Preference for decision making: feeling (relate to people) or thinking (unemotional) 4. Style of making decisions: perceptive (flexible, tolerant) or judgemental (good planner, make decisions quickly) |
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The cognitive dissonance theory states that The desire to reduce dissonance is determined by
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Importance, influence, and rewards
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Cognitive dissonance is any incompatibility or inconsistency between attitudes or between behavior and attitudes The theory indicates that inconsistency is
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Uncomfortable and that individuals will try to Reduce the discomfort and thus the dissonance
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The regular use of attitude surveys Can...
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alert managers to potential problems and Employees intentions enough To do something about them
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Research concerning organizationally committed And satisfied employees shows...
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Lower rates of turnover and absenteeism
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Research evidence about the statement “happy workers are productive workers” shows There is
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only a small positive relationship Between the two variable
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Behavioral component
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1. The highway is very busy at 5:00 P.M. and is scary to drive on
2. So I will wait unitl 7:00 P.M. to go home 3. The phrase “the highway is very busy” represents 4. Cognitive component 5. The word “scary” represents 6. Affective component 7. The phrase “so I will wait unitl 7 P.M. to go home represents 8. Behavioral component |
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The part of an attitude that is made up of The beliefs, opinions, knowledge or information Held by a person
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Cognitive component
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The three components that make up an attitude are
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1. Cognitive
2. Affective 3. Behavioral |
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Ways that workplace misbehavior shows up in organizations
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1. Deviance
2. Aggression 3. Antisocial behavior |
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A common behavior That is typically studied in organizational behavior is
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Job satisfaction
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One of the major goals of organizational behavior is
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To influence behavior
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