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18 Cards in this Set
- Front
- Back
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An objective, thrid party expert used to help solve disputes.
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Abitrator.
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A clash or streggle that sometimes occurs when individuals or groups have different points of view.
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Conflict.
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To pull away from a volatile situation and give the other party time to cool off before attempating to resolve the conflict.
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Withdrawal.
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A reaction or response to what is swaid, indviding verbal and nonverbal communication.
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Feedback.
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The words that surround a paticular word or passage that can shed light on the meaning of the word or passage.
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Context.
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Bargaining through persuasion rather than argument to resolve dispates between two or more individures or groups.
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Negotiation.
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Sending and receiving messages; an exchange of thoughts, ideas, and beliefs between two or more people.
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Commuication.
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Facial expressions and body positions that relay a persons feeling.
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Nonverbal Communication.
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Words a person uses in speech or writing.
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Active Voc.
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To supervise or cheak for accuracy.
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Montior.
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The words a person understands when he or she reads, them or hears them spoken.
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Recognition Voc.
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A change in tone or pitch of a persons vaile used to convex meaning.
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Inflection.
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A written document sent to someone outside of a company usually formal in style and tone.
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Business Letter.
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The ability to understand another person's feeling or motives.
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Empathy.
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To encourage or make something easier to accomplish.
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Facilite.
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A note sent within a company used to aid the menory of the recipient usually concerning office matters in a company.
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Memorandium.
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when each member of a negotiation gives up some of its demands and meets the other side halfway.
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Compromise.
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A listening technique that requires the listen repeat the speakers ideas or thoughts in his or her own words.
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Paraphrasing.
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