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18 Cards in this Set
- Front
- Back
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Which of the following actions a harmonious and predictable enviroment
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synergy
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Emphasizing positive opinions of others is an effective fles strategy to use with which of the foloowing personality preferences
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feeling
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Which of the following is an open-ended question
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What final results do you want to see in your hair
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Follow-up after the salon visit is done during which of the following Service Essentials
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Complete
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If the guest feels hesitant about your suggestion made during the consult service essential, you should
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ask additional questions to clarify what the guest really wants
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Identifying the cost of the service upkeep and home care is discussed during which of the following service essentials
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Consult
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Which of the following statements could be used when making a recommendation to decribe a benefit of a product
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this product will increase shine
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Which of the following strategies is not a suggested connent strategy
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prebook an appointment
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Which of the following is NOT a necessary element for ensuring the staff synergy
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lack of procedures
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Show tell and teach strategy is normnally practiced during which of the following service essentials
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create
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A personalized approach is also referred to as
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chairside manner
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Greeting the quest is an element of which of the following service essentials
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Connect
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The salon exterior decor music and sounds air and ventilation are all elements of
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ambiance
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all of the following are the strategies used during complete service essential EXCEPT
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VISUALIZE THE END RESULTS
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Analyzing the guest's wants and needs occurs during which service essentials
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consult
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of the following strategies which one is normally used during the complete service essentials
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reinforce quest satisfaction
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when staff memebers take individual initiative to stay on top of things and to pay attention to details they are practicing which of the following skills
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wit-it-ness
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All of the following are the ways to demonstrate your personalized approach expect
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Chatting with other stylists while performing the service
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