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29 Cards in this Set

  • Front
  • Back
Words you understand when you read them
Recognition Vocabulary
Third party to solve disputes
Arbitrator
At work, the duty follow an order or carry out an work asssingment
Responsibility
Words you use in your speech
Active learning
An informal communication
Memorandom
A feeling of concern, worry or unease
Anxiety
To encourage group performance
Faciliate
Understanding others persons feelings and motives
Empathy
The legal right to be notified of a complaint against you and to stale you case or point of view before a decison is made
Due Proces
Sending and recieving messages and understanding and being
Communication
Pulling away from a volatile situation
Withdrawal
A mood or spirt, such as attitude and emotion of employees
Morale
A booklet given to new employees that comtains an explinations of campany policies and rules
Policy Manual
Meaning expressed by facial and body posture
Nonverbal Communication
A change in pitch or in tone
Inflection
An agreement in which each side gives up some of its details
Compromise
To be free of something, such not paying taxes
Exempt
A written document sent outside an organization
Business Letter
Assign a task or responsibility to others
Delegates
A clash or stuggle
Conflict
The number of tax excemptions to which one is entitled
Allowences
A reaction or responce to what is said
Feedback
A trial period during which ones perfomance is being observed and evaluated
Probation
The power to rank or give orders and make assignments to others
authority
The statement or situation in which a word is used
Context
Bargining by persuasion rather thean argument
Negotiation
To pay back money already spent
Reimburse
Check for accuracy
Monitor
Repicating the speackers ideas or thoughts when you read them
Paraphrasing