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42 Cards in this Set
- Front
- Back
First impressions are influended by
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what we say, what we do, how we look
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Role of the Medical Assistantant
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Listening, Observing, Responding
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Stages of Grief
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Denial, Anger, Bargaining, Depression, Acceptance
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Prejudice
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Avoid judging people, do not react negatively, treat people with respect, and examine your own prejudices
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Reason to request Feedback
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to see if pt understands what is being said
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Communication
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affected by verbal, nonverbal
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litigious nature
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pt are more likely to bring lawsuits
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Cultural differences
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example " American look you in the eye " ,
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Gestures
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are significant , they vary in meaning
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Repression
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Unwanted desires are excluded from consciousness
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subtle
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something that is difficult to understand/perceive
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feedback
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verbal expression such as nod of understanding
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Channels of communication
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words, body language, facial expressions
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apathy
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lack of feeling, emotion
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denial
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defense mechanism in which reality is avoided
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external noise
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sounds outside the brain that interfere with communication
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encroachment
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advances beyond the usual or proper limits
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Pt cries
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never let the pt leave w/o reasonable assurance they are safe
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Pt hesitates when speaking
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they may be lying , have more to say, feel fear
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projection
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verbal attack someone w/o addressing the original complaint
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personal space
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1 1/2 to 4 ft
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shock
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ex " the pt who cannot think/move
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basic needs
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food/shelter
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Maslow's hierarchy where you maximize your potential
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self-actualization
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pleasers
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seek approval
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dreaming occurs during
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REM sleep
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We are able to control our attitude and our
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actions
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procrastination
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symptom of fear of failure
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beltliner
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approaches sensitive subjects in an attempt to get even
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avoider
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refuses to face a conflict
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contract tyrannizer
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will not allow relationships to change from the way they once were
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distracter
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attacks other parts of a partner's life
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stereotype
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standard mental picture that represents a prejudiced attitude
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Can a CMA give medical advice
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No
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Patient touch
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is ok when pt has ex...HIV, crying, or loss
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culture shock
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state of bein in unfamiliar surroundings
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Physical avoidance
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defense mechanism where a person avoids a place because of painful memories
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paraphrasing
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listening to what the sender said , analyzing, restating to confirm receiver has understood
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enunciate
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utter articulate sounds
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internal noise
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person's own thought's prejudices, opinions
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battery
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nonconsensual touching
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crisis tickler
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almost bring what is bothering them to the surface but never quite express it
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