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42 Cards in this Set

  • Front
  • Back
First impressions are influended by
what we say, what we do, how we look
Role of the Medical Assistantant
Listening, Observing, Responding
Stages of Grief
Denial, Anger, Bargaining, Depression, Acceptance
Prejudice
Avoid judging people, do not react negatively, treat people with respect, and examine your own prejudices
Reason to request Feedback
to see if pt understands what is being said
Communication
affected by verbal, nonverbal
litigious nature
pt are more likely to bring lawsuits
Cultural differences
example " American look you in the eye " ,
Gestures
are significant , they vary in meaning
Repression
Unwanted desires are excluded from consciousness
subtle
something that is difficult to understand/perceive
feedback
verbal expression such as nod of understanding
Channels of communication
words, body language, facial expressions
apathy
lack of feeling, emotion
denial
defense mechanism in which reality is avoided
external noise
sounds outside the brain that interfere with communication
encroachment
advances beyond the usual or proper limits
Pt cries
never let the pt leave w/o reasonable assurance they are safe
Pt hesitates when speaking
they may be lying , have more to say, feel fear
projection
verbal attack someone w/o addressing the original complaint
personal space
1 1/2 to 4 ft
shock
ex " the pt who cannot think/move
basic needs
food/shelter
Maslow's hierarchy where you maximize your potential
self-actualization
pleasers
seek approval
dreaming occurs during
REM sleep
We are able to control our attitude and our
actions
procrastination
symptom of fear of failure
beltliner
approaches sensitive subjects in an attempt to get even
avoider
refuses to face a conflict
contract tyrannizer
will not allow relationships to change from the way they once were
distracter
attacks other parts of a partner's life
stereotype
standard mental picture that represents a prejudiced attitude
Can a CMA give medical advice
No
Patient touch
is ok when pt has ex...HIV, crying, or loss
culture shock
state of bein in unfamiliar surroundings
Physical avoidance
defense mechanism where a person avoids a place because of painful memories
paraphrasing
listening to what the sender said , analyzing, restating to confirm receiver has understood
enunciate
utter articulate sounds
internal noise
person's own thought's prejudices, opinions
battery
nonconsensual touching
crisis tickler
almost bring what is bothering them to the surface but never quite express it