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6 Cards in this Set
- Front
- Back
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Front of the House (lodging) |
An area in a lodging facility that guests view, such as the lobby. |
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Back of the House (lodging) |
An area in a lodging facility where support services take place, which guests usually do not view. |
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Night Auditor |
The hotel's staff member whol does the night audit and balances the guests' accounts each evening. |
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Guest Service Agent |
A hotel staff member who performs all of the functions of a desk clerk/agent, concierge |
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Guest or Uniformed Services |
Includes staff members in uniforms:the bell staff, valets, security officers, concierge, and door and garage attendants. |
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Concierge |
A hotel staff member who helps guests make arrangements for transportation, restaurant reservations, event reservations, and entertainment tickets, and advises guests about activities in the area. |
