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25 Cards in this Set
- Front
- Back
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an expected behavior
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role
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role ambiguity
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occurs when job description is vague
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role conflict
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two roles are mutually incompatible
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norms
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rules of conduct adopted by group members
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tend to conform less than chidlren
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adults
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if a person in a group disagrees but receives support what happens?
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person is much less likely to conform
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status
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the relative ranking of an individual in a group
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5 ways to achieve status
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1. born rich 2. position 3. by the job they do 4. personality 5. job competence
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status incongruence
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a discrepancy between a person's supposed status and the way that the individual is treated
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status discrepancy
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people do things that do not fit inwith their status in the group
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What is cohesiveness? Does it guarantee high productivity?
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Refers to the closeness among group members-no, if all individuals like each other very much and decide on low output as a norm, then productivity will be low
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What happens when group size increases?
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as a group expands,the time and attention given to creating and maintaining group harmony diminshes
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Who is the opinion leader and what does that person receive more than anyone else?
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The opinion leader is the informal leader and this person typically receives more COMMUNIQUES than anyone else in the group and is responsible for goals and actions
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Who is the gatekeeper?
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This person regulates the flow of information to other members of the group
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This person links the group to other groups-and is the contact person who communicates with the other groups and gets information from them
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liason
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isolate
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person is ignored
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directive style
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They are oriented toward task and technical concerns in their decision making
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What are the four phases of creative thinking?
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PIIV preparation -incubation-illumination--verification
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What is the definition of brainstorming and what is the major steps in the process?
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Brainstormin g is the freewheeling approach for generating creative ideas- break down the problem, set a time limit, write down all ideas, select the five to ten ideas that you like the best
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What is one of the most common ways to gain power over other groups?
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provide services
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goal conflict
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one group can achieve their goal only at the expense of others
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What is the third common power struggle in business?
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Budget allocation
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What are the four most common ways of conflict resolution?
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Confrontation Collaboration Compromise Alter the organizational structure -change work assignments
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what is the most successful approach to conflict resolution?
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confrontation
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What is the conflict resolution where each party has to give up something?
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compromise
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