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14 Cards in this Set
- Front
- Back
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Nonverbal communication
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Information communicated without using words.
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Role of Nonverbal Communication
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In Communicating Effectively- critical and significant portion of any communication situation.
In Strategic Flexibility- important in conversation management. |
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Differences between verbal and nonverbal communication
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Verbal
Linear Follows specific rules of structure and grammar Culture- and context- bound meanings Nonverbal Holistic Spontaneous |
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Nonverbal Communication on the Internet
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Emoticons
Ideas you choose to discuss Language choices, spelling and grammar, paragraphing, and sentence construction Technology knowledge and use Simple things (i.e. response time, accuracy) How well you know your receiver |
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Characteristics of nonverbal communication
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Culturally determined
May conflict with verbal messages Largely unconscious Shows your feelings and attitudes Varies by gender Displays power |
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Expectancy Violation Theory (EVT)
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Three factors that influence your expectations:
1) Interactant variables (sex, race, culture, status, age) 2) Environmental variables (setting you are in) 3) Variables related to the nature of the interaction (formal, informal) |
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Types of Nonverbal Communication
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Paralanguage
Body Movement 7 Universal Emotions Eye Messages Attractiveness Clothing Body Adornment (tattoos) Space and Distance Touch (haptics) Smell (olfactics) Time (chronemics) Manners Silence |
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Paralanguage
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Rate
Pitch Volume Quality Vocal Fillers |
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Body Movement
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Emblems
Illustrators Regulators Displays of feelings Adaptors |
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7 Universal Emotions
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Anger
Contempt Disgust Fear Happiness Sadness Surprise |
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Clothing
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Uniforms
Occupational dress Leisure clothing Costumes |
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Four Distance Zones
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1) Intimate distance- less than 18 inches
2) Personal distance- 18 inches – 4 feet for conversation 3) Social distance- 4-12 feet when you don’t know person well 4) Public distance- > 12 feet for public speaking |
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4 Functions of Nonverbal Communication
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1) Complement- add meaning to communication
2) Regulate- indicate when communication has finished 3) Substitute- replace verbal message 4) Accent |
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Controlling Nonverbal Communication
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Self-awareness
Controlling emotions |
