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29 Cards in this Set
- Front
- Back
- 3rd side (hint)
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mixed messages |
when the words say one thing and the voice indicates another |
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pitch |
the variation in relative vibration frequency -high to low- of the human voice that contributes to the total meaning of speech |
vibration variation |
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rate |
the speed with which words are spoken |
how fast |
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volume/intensity |
the degree of loudness with which a message is spoken |
loudness |
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timbre |
the distinctive equalities and tone that make your voice uniquely yours |
distinctive |
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diction |
the care and precision with which you use your tongue and jaw to create clear speech sounds |
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articulation errors |
occur when you do not make sounds clearly and accurately |
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pronounciation errors |
occurs when you do not make the correct sounds or you place the accent on the wrong syllable |
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listening for intent |
zeroing in on the unspoken "why" in the spoken message |
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empathy |
the ability to perceive another's point of view and to sense what others are feeling |
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empathetic listening |
listening that is concerned with the person speaking rather than the message being spoken |
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small talk |
light or casual conversations about such topics as the weather, sports, or current events |
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spoken language |
words plus voice |
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your speaking reflects your: |
personality, health, feelings, moods, attitudes |
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words (language) and vocal sounds (paralanguage) are |
delivered together |
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paralanguage |
reveals a speaker's intent or feeling about what is being said |
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vocal sound |
paralanguage |
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subtext |
meaning beneath words |
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voices have |
characteristics that provide vocal codes for communication |
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listeners attention |
focuses on the speakers voice |
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monotone |
flattened out pitch |
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intensity of vocal sound |
reveals something about the speakers feelings |
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deep personal sharing |
where you share your private thoughts and feelings |
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close friendship |
names of your very good friend ; people you hang out with |
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business and school communication |
you work in the same office or have classes together |
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casual encounters |
you ride the same bus or attend the same gym |
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informal situations |
casual conversations, slang, and relaxed comments |
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business situation |
clear reporting language, careful inferences, cautious judgment ; technical language |
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formal situation |
careful use of standard English |
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