Chapter 3 Management

Front 1

Stakeholders

Back 1

The people whose interests are affected by an organizations activities.

Front 2

There are two types of stakeholders. What and who are they?

Back 2

Internal-consist of the employees, owners, and the board of directors.
External:
people or groups in the organization's external environment that are affected by it.

Front 3

Owners

Back 3

consist of all those who can claim it as their legal property

Front 4

External Environment is broken into what two categories

Back 4

Task Environment- consists of 11 groups that present you with daily tasks to handle: customer,s competitors, suppliers, distributors, strategic allies, employee organizations, local communities, financial institutions, government regulators, special interest groups and mass media.

The general environment (macroenvironment) includes 6 forces, economic, technological, sociocultural, demographic, political legal, and international.

Front 5

economic forces

Back 5

consist of the general economic conditions and trends- unemployement, inflation, interest rates, economic growth, that may affect an organizations performance

Front 6

technological forces

Back 6

are new developments in methods for transforming resources into goods or services

Front 7

International forces

Back 7

Changes in the economic, political, legal and technological global system that may affect an organization.

Front 8

ethical dilemma

Back 8

a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal

Front 9

ethics

Back 9

the standards of right an wrong that influence behavior

Front 10

ethical behavior

Back 10

behavior that is accepted as right as opposed to wrong according to those standards

Front 11

Vale system

Back 11

The pattern of values within an organization

Front 12

values

Back 12

the relatively permanent and deeply held underlying beliefs and attitudes that help determine a persons behavior

Front 13

Utilitarian approach

Back 13

is guided by what will result in the greatest good for the greatest number of people

Front 14

individual approach

Back 14

is guided by what will result in the individuals best long term interests, which ultimately are in everyones self interest

Front 15

moral rights approach

Back 15

guided by respect for the fundamental rights of human beings

ex. bill of rights

Front 16

justice approach

Back 16

guided by respect for impartial standards of fairness and equity

Front 17

SOX

Back 17

Financial record keeping for public companies and penalties for non compliance

Front 18

Laurence Kohlberg

Back 18

proposed three levels of personal moral development. -Preconventional (follow rules), conventional (follow expectations of others), and post convential. (guided by internal values)

Front 19

What are the three ways that organizations may foster high ethical standards?

Back 19

1. Support by top managers of a strong ethical climate
2. ethics codes and training programs
3. rewarding ethical behavior:protecting whistleblowers

Front 20

social responsibility

Back 20

is a managers duty to take actions that will benefit the interests of society as well as of the organization

Front 21

corporate social responsibility

Back 21

the notion that corporations are expected to go above and beyond following the law and making a profit

Front 22

Archie Carroll,

Back 22

Says Corporate social responsibitly is at the top of the pyramid and that the priorites should be the following
1. a good global corporate citizen
2. be ethical
3. obey the law
4. be profitable

Front 23

blended value

Back 23

all investments are understood to operate simultaneously in both economic and social realms.

Front 24

What are the two types of social responsibility?

Back 24

1. Sustainability
2. philanthropy

Front 25

What are the four layers of diversity on the "diversity wheel"?

Back 25

1. personality
2. internal dimensions of diversity ( human differences that exert a powerful, sustained effect throughout every stage of our lives. ex. gender and race
3. external dimensions (include element of choice, they consist of hte personal characteristics that ppl acquire, discard or modify throughout their lives ex. education, marriage
4. organizational dimensions ex. management status, union affiliation

Front 26

glass ceiling

Back 26

metaphor for an invisible barrier preventing women and minorities from being promoted to top executive jobs

Front 27

underemplyed

Back 27

working at jobs that require less education than they have

Front 28

ethnocentrism

Back 28

belief that ones native country, culture, language, abilities, or behavior is superior to those of another culture