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32 Cards in this Set
- Front
- Back
One-Way commnunication
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Highly structured, with the sender being in control and expecting getting little responses.
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Two-way communication
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both the sender and receiver participate equally in the interaction.
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Verbal communication
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involves the use of spoken or written words or symbols.
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Connotative meaning
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a word reflects the individual's perception or interpretation of a given word.
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Denotative Meaning
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refers to the commonly accepted definition of a particular word.
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Jargon
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"lauguage" or terminology unique to people in a particular work setting, such as a hospital.
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Gestures
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are movements used to emphasize the idea being communicated.
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Assertive communication
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interaction that takes into account the feelings and needs of the patients, yet honors the nurse's rights as an individual.
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Aggressive communication
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is interacting with another in an overpowering and forceful manner to meet one's own needs at the expense of others.
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therapeutic communication
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an exchange of information takes place that facilitates the formation of a positive nurse-patient relationship and actively involves the patient.
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Nontherapeutic communication
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Block the development of a trusting and therapeutic relationship.
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Active listening
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requires full attention to what the patient is saying . The nurse hears the message, interprets its meaning, and gives the patient feedback.
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Passive Listening
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attends nonverbally to what the patient is saying through eye contact and nodding.
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restating
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involves the nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey.
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paraphrasing
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Restatement of the patient's message in the nurse's own words.
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clarifying
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Seeks to understand the patient's message by asking for more information or for elaboration on a point.
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focusing
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the nurse encourages the patient to select one topic over another as the primary focus of discussion
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reflecting
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assists the patient to reflect on inner feelings and thoughts rather than seeking answers and advice from another.
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stating observations
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the nurse makes observations of the patient during an interaction and communicates back to the patient.
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comfort zone
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is the necessary distance between two or more individuals that must be maintained to guard against personal threat or intimidation.
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Intimate zone
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0-18 inches. bathing, inserting urethral catheters and changing dressings.
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Personal Zone
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18 inch to 4 feet.sitting and talking with a patient is an example.
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Social zone
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4-12 feet. when speaking to a small group of people.
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Public Zone
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12 feet more. for public speaking.
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aphasia
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a deficient or absent language function resulting from ischemic insult to the brain.
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Expressive aphasia
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the patient cannot send the desired message
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receptive aphasia
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the patient cannot recognize or interpret the message being received.
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Altered cognition
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will hinder effective communication. stroke, demnetia sedative medication.
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unassertive communication
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using this style sacrifices the nurse's legitimate personal rights to meet the needs of the patient at the expense of feeling resentful.
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Nonverbal communication include
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voice, eye contact physical appearance, gestures, posture
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Nonverbal therapeutic comm.
Techniques. |
active listening, maintaining silence. minimal encouragement, touch, conveying acceptance
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Verbal therapeutic comm. techniques
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closed questions, open-ended questions, restating, paraphrasing, clarifying, focusing , reflecting, stating observations offering info. summerizing.
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