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32 Cards in this Set

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One-Way commnunication
Highly structured, with the sender being in control and expecting getting little responses.
Two-way communication
both the sender and receiver participate equally in the interaction.
Verbal communication
involves the use of spoken or written words or symbols.
Connotative meaning
a word reflects the individual's perception or interpretation of a given word.
Denotative Meaning
refers to the commonly accepted definition of a particular word.
Jargon
"lauguage" or terminology unique to people in a particular work setting, such as a hospital.
Gestures
are movements used to emphasize the idea being communicated.
Assertive communication
interaction that takes into account the feelings and needs of the patients, yet honors the nurse's rights as an individual.
Aggressive communication
is interacting with another in an overpowering and forceful manner to meet one's own needs at the expense of others.
therapeutic communication
an exchange of information takes place that facilitates the formation of a positive nurse-patient relationship and actively involves the patient.
Nontherapeutic communication
Block the development of a trusting and therapeutic relationship.
Active listening
requires full attention to what the patient is saying . The nurse hears the message, interprets its meaning, and gives the patient feedback.
Passive Listening
attends nonverbally to what the patient is saying through eye contact and nodding.
restating
involves the nurse repeating to the patient what the nurse believes to be the main point that the patient is trying to convey.
paraphrasing
Restatement of the patient's message in the nurse's own words.
clarifying
Seeks to understand the patient's message by asking for more information or for elaboration on a point.
focusing
the nurse encourages the patient to select one topic over another as the primary focus of discussion
reflecting
assists the patient to reflect on inner feelings and thoughts rather than seeking answers and advice from another.
stating observations
the nurse makes observations of the patient during an interaction and communicates back to the patient.
comfort zone
is the necessary distance between two or more individuals that must be maintained to guard against personal threat or intimidation.
Intimate zone
0-18 inches. bathing, inserting urethral catheters and changing dressings.
Personal Zone
18 inch to 4 feet.sitting and talking with a patient is an example.
Social zone
4-12 feet. when speaking to a small group of people.
Public Zone
12 feet more. for public speaking.
aphasia
a deficient or absent language function resulting from ischemic insult to the brain.
Expressive aphasia
the patient cannot send the desired message
receptive aphasia
the patient cannot recognize or interpret the message being received.
Altered cognition
will hinder effective communication. stroke, demnetia sedative medication.
unassertive communication
using this style sacrifices the nurse's legitimate personal rights to meet the needs of the patient at the expense of feeling resentful.
Nonverbal communication include
voice, eye contact physical appearance, gestures, posture
Nonverbal therapeutic comm.
Techniques.
active listening, maintaining silence. minimal encouragement, touch, conveying acceptance
Verbal therapeutic comm. techniques
closed questions, open-ended questions, restating, paraphrasing, clarifying, focusing , reflecting, stating observations offering info. summerizing.