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3 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Customer requirements |
Goods and services needs that customers have. |
It is a need |
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Operational capability |
The ability of an organisation to meet customers requirements |
Has to do with the first term |
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Operational strategy |
Provides overall guidance to the operations management functioning am organization so that all the operational departments can align their efforts to common set of strategic set of objectives. |
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