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10 Cards in this Set

  • Front
  • Back
Feedback
The receiver's verbal or nonverbal response to a message.
Communication
The process of transmitting information and understanding.
Grapevine
The informal, unofficial communcation channel.
Body Language
All observable actions of the sender or receiver.
Noise
Obstacles that distort messages between people.
Jargon
Words that are specific to an occupation or a specialty.
Semantics
The multiple meanings of words.
Status
Attitudes toward a person based on the person's position.
Filtering
The process of omitting or softening unpleasant details.
Stereotyping
The perception that all people in a group share attitudes, values, and beliefs.