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16 Cards in this Set
- Front
- Back
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Techno Babble
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The use of (often nonsensical) jargon and technical terms to intimidate and silence a challenge to a technical issue
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Signed Authorization of Work
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document the company:
name billing information date scope of work These forms can save you from angst and litigation |
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Assertive Communication
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Showing the users the error of their ways without creating anger or conflict
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Eliciting Answers
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Asking questions to understand the situation
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Electrostatic Discharge (ESD)
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passage of a static electrical charge from one item to another
computers are protected on the outside |
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Avoiding ESD
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Keep me and the parts of the PC you touch at the same electrical potential
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Anti-Static Wrist Strap
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Wrist strap connected to alligator clip that connects to PC parts
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ESD is more prevalent in:
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Dry, cool environments
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Anti Static mat
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use tiny resistors to prevent ESD
resistors may fail over time |
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Anti Static Bag
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Always put components in an anti static bag, not on the bag
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Dont have anti static wrist band or mat?
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Touch the power supply
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Electromagnetic Interference (EMI)
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A magnetic field interfering with electronics
Can cause permanent damage to some components and erase data on some storage devices |
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Never get a magnet close to:
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Floppy disks
Hard Drives Flash Drives CRT (tube) monitors |
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Devices with hidden magnets
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any device with electrical motor
telephones power bricks for laptops speakers |
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Radio Frequency Interference (RFI)
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To prevent this keep radio emitting devices as far away as possible
Tune these devices to avoid stomping on each other's frequencies |
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Metal Bags
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Only provide protection from EMI, RFI, and ESD, when sealed
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