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16 Cards in this Set

  • Front
  • Back
Techno Babble
The use of (often nonsensical) jargon and technical terms to intimidate and silence a challenge to a technical issue
Signed Authorization of Work
document the company:
billing information
scope of work

These forms can save you from angst and litigation
Assertive Communication
Showing the users the error of their ways without creating anger or conflict
Eliciting Answers
Asking questions to understand the situation
Electrostatic Discharge (ESD)
passage of a static electrical charge from one item to another

computers are protected on the outside
Avoiding ESD
Keep me and the parts of the PC you touch at the same electrical potential
Anti-Static Wrist Strap
Wrist strap connected to alligator clip that connects to PC parts
ESD is more prevalent in:
Dry, cool environments
Anti Static mat
use tiny resistors to prevent ESD

resistors may fail over time
Anti Static Bag
Always put components in an anti static bag, not on the bag
Dont have anti static wrist band or mat?
Touch the power supply
Electromagnetic Interference (EMI)
A magnetic field interfering with electronics

Can cause permanent damage to some components and erase data on some storage devices
Never get a magnet close to:
Floppy disks
Hard Drives
Flash Drives
CRT (tube) monitors
Devices with hidden magnets
any device with electrical motor
power bricks for laptops
Radio Frequency Interference (RFI)
To prevent this keep radio emitting devices as far away as possible

Tune these devices to avoid stomping on each other's frequencies
Metal Bags
Only provide protection from EMI, RFI, and ESD, when sealed