Chapter 2 Management Information Systems

Front 1

Alliance partner

Back 1

a company you do business with on a regular business in a cooperative fashion, usually facilitated by IT systems.

Front 2

Application Architects

Back 2

information technology professionals who can design creative technology-based business solutions.

Front 3

B2B Marketplace

Back 3

an Internet-based service which brings together many buyers and sellers.

Front 4

Business process

Back 4

astandardized set of activities that accomplishes a specific task, such as processing a customer's order.

Front 5

Business to business (B2B)

Back 5

companies whose customers are primarily other businesses.

Front 6

Business to consumer (B2C)

Back 6

companies whose customers are primarily individuals.

Front 7

Buyer power

Back 7

high when buyers have many choices of whom to buy from, and low when their choices are few.

Front 8

Collaborative filtering

Back 8

method of placing you in an affinity group of people with the same characteristics.

Front 9

Collaborative planning, forecasting, and replenishment (CPFR)

Back 9

a concept that encourages and facilitates collaborative processes between members of a supply chain.

Front 10

Competitive advantage

Back 10

providing a product or service in a way that customers value more than what the competition is able to do.

Front 11

Creative design

Back 11

one that solves the business problem in a new and highly effective way rather than the same way others have done it.

Front 12

Disintermediation

Back 12

the use of the Internet as a delivery vehicle, whereby intermediate players in a distribution channel can be bypassed.

Front 13

Distribution chain

Back 13

the path followed from the originator of a product or service to the end consumer

Front 14

Entry barrier

Back 14

a product or service feature that customers have come to expect from companies in a particular industry.

Front 15

First mover

Back 15

the company first to market with a new IT-based product or service.

Front 16

Five forces model

Back 16

a model developed to determine the relative attractiveness of an industry.

Front 17

Global reach

Back 17

the ability to extend a company's reach to customers anywhere there is an Internet connection, and at a much lower cost.

Front 18

Information partnership

Back 18

two or more companies that cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer.

Front 19

Just-in-time (JIT)

Back 19

an approach that produces or delivers a product or service just at the time the customer wants it.

Front 20

Mass customization

Back 20

when a business gives its customers the opportunity to tailor its product or service to the customer's specifications.

Front 21

Permission marketing

Back 21

when you have given a merchant your permission to send you special offers.

Front 22

Personalization

Back 22

when a Web site can know enough about your likes and dislikes that it can fashion offers that are more likely to appeal to you.

Front 23

Project team

Back 23

a team designed to accomplish specific one-time goals, which is disbanded once the project is complete.

Front 24

Rivalry among existing competitors

Back 24

makes an industry less attractive to enter when high and more attractive to enter when low.

Front 25

Supplier power

Back 25

high when buyers have few choices of whom to buy from, and low when there are many choices.

Front 26

Supply chain

Back 26

the paths reaching out to all of a company's suppliers of parts and services.

Front 27

Switching costs

Back 27

costs that can make customers reluctant to switch to another product or service.

Front 28

Temporary advantage

Back 28

an advantage that, sooner or later, the competition duplicates or even leap-frogs you with a better system.

Front 29

Threat of new entrants

Back 29

high when it is easy for competitors to enter the market and low when it's difficult for competitors to enter the market.

Front 30

Threat of substitute products or services

Back 30

alternatives to using a product or service.

Front 31

Three generic strategies

Back 31

cost leadership, differentiation, or a focused strategy.

Front 32

Value chain

Back 32

a tool that views the organization as a chain-or series-of processes, each of which adds value to the product or service for the customer.