Chapter 2 Management

Front 1

Robert Owens (1700’s)

Back 1

1. Early advocate of
2. Organizational behavior
3. Deplorable working conditions
4. Established factory with stores
5. Schools, hospitals

Front 2

Hugo Munsterburg (1900’s)

Back 2

1. Father of Industrial Psychology
2. Study of people of work

Front 3

Mary Follett (1900’s)

Back 3

1. Organizations of group behavior
2. Organizations of individual behavior
3. Human behavior importance

Front 4

Chester Barnard (1930’s)

Back 4

1. Organizations were open systems
2. Communicate and stimulate

Front 5

Behavioral theorists

Back 5

1. Barnard
2. Follet
3. Munsterberg
4. Owen

Front 6

Mary Follet Research

Back 6

Work group Human Relations
as a means of increasing productivity

Front 7

Hawthorne Study (1924)

Back 7

1. Elton Mayo (Harvard Psychologist)
2. Study the effect of illumination- physical layout of productivity
3. Very important organizational behavior
4. Social norms and group behavior
5. Very important in individual work behavior

Front 8

Open organizations

Back 8

Are those who interact
With their environment
(closed organizations do not interact with their environment)

Front 9

Contingency Management

Back 9

1. No one set of principles applies
Equally to all work environments
2. Ergo, based on exceptions to generally accepted mgt. principles

Front 10

Contingency Variables

Back 10

1.Organization size
2.Individual differences
3. Environmental uncertainty

Front 11

TQM (Total Quality Management)

Back 11

1.high quality and low costs are both seen as important to productivity
2. deming, and Juran early pioneers
3. quality revolution during the 1980's

Front 12

E-business enabled organization

Back 12

uses the internet to perform its traditional business functions better but not to sell anything.

Front 13

Total E-business

Back 13

Entire existence is made possible by and revolves around the internet.