Chapter 2 (237)

Front 1

What are the 3 steps to a business process and name examples for each one

Back 1

A series of steps that must be completed to yield a response to a stimuli applied to a business.

Stimuli: Customer order, information on competitors, management directive, Supplier shipment

set of Activities: Warehouse workers pick out the packages

Response: Ship product, develop new marketing, create committee, update inventory

Front 2

Name the components of a business process network, and what it wants to achieve Pt. 1

Back 2

Activities: Changing information and resources, into other sorts of information and resources. It follows rules and procedures. can be manual or automatic, or combination of two.

ex: paying, receiving, shipping, ordering, picking items from inventory

Resources: are items of value, business use them provide value to their customers and successful outcomes for the owners (Essentially all people fall into this category)

ex: Internal (cash, Cheques, Workers)

External (suppliers inventory, valued cx.

Front 3

Name the components of a business process network, and what it wants to achieve Pt. 2

Back 3

Facilities: are structures under the business process

Facilities are used to house important resources

ex: Databases, inventories, trucks, equipment, storage facilities

Information: Activities try to turn the information received from inputs and turn them into outputs produced

A business process creates processes and stores information and turns a process into a Business Function.

Front 4

What is BPMN

Back 4

Business Process Modelling Notation: a set standard provides four graphical elements that can be used to document a process, and can be though of as a general outline to a business process.

Front 5

What is Data?

Back 5

Data is just recorded facts or figures, it has no sensible shape unless it is paired with information. it requires context to be meaningful

Front 6

What is information

Back 6

Information is the central focus of IS

While it is hard to define essentially it is:

1. knowledge derived from data

2. Data presented in a meaningful context

3. Processed Data

(Processed by summing, ordering, grouping)

Has to be information that helps change a decision. and can be a starting point for decision making.

Front 7

What is GOOD information?

Back 7

1. Accurate

2. Timely

3. Relevant (to context, to subject)

4. Just barely sufficient (Sufficient for purpose, no extra useless information, just enough)

5. Worth its cost (must not cost more than its value)

Front 8

Business Process Management (BPM)

Back 8

A field of management that helps promote an always creating efficient and effective system. Infrormation about the process provides the ability to better manage the process itself.

1. Total Quality Management: Every employee has to have a high level of quality maintenance and standard

2. Six sigma: form of data crunching that looks to eliminate any sort of defects

3. Lean Production: looking to eliminate waste from within a manufacturing system

Front 9

Business Process Design

Back 9

Approaches to improving organizational performance but each has its own advantages and disadvantages:

1. Business Process Automation (BPA):

It focuses more on automating already existing programs and systems, tends to leave the system as is, does not impact how they're done just how fast its processed

2. Business Process Improvement (BPI): More intense than automation, as it focuses on telling employees to see how to make processing more efficient. No radical changes, just looking to improve on anything, they also look to change technology AND business processes. It takes a lot of time to come up with improvements

3. Business Process Transformation (BPT):

High intensity, looking to revamp the whole business process in use, looking for dramatic improvements, but it does involve a lot of risk and a lot of time

Front 10

Decisions that vary by level

Back 10

Operational Decisions: decisions that affect day to day operations like: Transaction process system (TPS) (should we order extra product)

Managerial Decisions: concerns the allocation of utilization of goods (MIS) such as who to hire for a specific program or budget for computers for next year

Strategic Decisions: Concern broader scope, organization decisions: such as opening plant in Calgary, or a new processing line

Front 11

Decisions that vary by Structure

Back 11

Structured decisions: Decisions that make sense through data and facts, theres an understood methodology about going about a decision. such as finding how much tax to pay, or looking at the facts of it raining today or not

Unstructured decisions: Decisions that involve no methodology or no agreed upon decision making format.

STRUCTURED/UNSTRUCTURED refer to decision making process, not the underlying problem or subject

Front 12

Decision making Steps

Back 12

1. Intelligence Gathering: what is to be decided?

obtain relevant data

2. Alternatives Formulation: what are the choices

3. Choice: analyze choices against criteria using data. select alternative

4. Implementation: Make it so!

5. Review: Evaluate their decisions; if necessary!

Front 13

What is the most important part of every information system?

Back 13

People are part of every information

but YOU are the most important component of IS