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8 Cards in this Set
- Front
- Back
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Process (work) |
Series of work activities Which produce a product or service. |
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Total Quality Management (TQM) |
Quality management approach based on participation of all members aimed at long-term success through customer satisfaction and benefits all members of the organization and society. |
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Six Stigma |
Quality process that focuses on developing and delivering near-perfect products and services. |
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Magnet Status |
Award given by the American Nurses Credentialing Center to hospitals that satisfy factors measuring the strength and quality of nursing care. |
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ISO 9000 |
International standards used by participating organizations to help ensure that quality services and products are consistently delivered. |
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Inventory |
Reusable equipment and consumable items used to provide healthcare services for patients. |
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Stock outs (inventory) |
Condition that occurs when reusable or consumable inventory items required to provide healthcare services to patients are not available. |
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Assets |
Something of value owned by an organization or person. |
