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21 Cards in this Set
- Front
- Back
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Channel
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refers to the carrier of a communication, such as a phone call, blog, or text message
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Strategic Conversation
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refers to dialogue across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals.
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Communication
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The process by which information is exchanged and understood by two or more people
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Message
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the tangible formulation of an idea to be sent to a receiver.
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Encodes
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The sender______ the idea by selecting symbols with which to compose a message and selecting a communication channel
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Decodes
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The receiver ______ decodes the symbols to interpret the meaning of the message
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Feedback
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occurs when the receiver responds to the sender's communication with a return message.
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Channel Richness
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refers to the amount of information that can be transmitted during a communication episode.
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Instant messaging
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electronic communication that allows users to see who is connected to a network and share information instantly
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Communication apprehension
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an individual's level of fear or anxiety associated with interpersonal communications.
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Nonverbal Communication
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communication that is transmitted through actions and behaviors rather than through words
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Listening
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The skill of receiving messages to accurately grasp facts and feelings to interpret the genuine meaning
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Formal Communication Channel
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a communication channel that flows within the chain of command4
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Downward communication
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refers to messages sent from top management down to subordinates
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Upward Communication
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includes messages that flow from the lower to the higher levels in the organization's hierarchy
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Horizontal Communication
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the lateral or diagonal exchange of messages among peers or coworkers and includes team communication
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Centralized network
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a team communication structure in which team members communicate through a single individual to solve problems or make decisions.
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Decentralized network
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a team communication structure in which team members freely communicate with one another and arrive at decisions together
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Personal Communication channels
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exist outside formally authorized channels and include personal networks, the grapevine, and written communication
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Personal networking
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Refers to the acquisition and cultivation of personal relationships that cross departmental, hierarchical, and even organizational boundaries.
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Grapevine
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Carries workplace gossip, a dominant force in organization communication when formal channels are closed.
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