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10 Cards in this Set
- Front
- Back
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Changing Culture
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Culture is extremely resistant to change.
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Changing Culture
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It's easier in younger, smaller organizations with weaker cultures.
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Changing Culture
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Culture change must be supported by senior management.
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Changing Culture
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Selection, socialization, compensation, rites, stories, and language must all be changed.
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Changing Culture
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Transfers and terminations will often be required.
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Changing Culture
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Change happens over the course of years, not months.
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Examples of Culture: Southwest Airlines
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Employee respect, good customer service, good treatment, and people-oriented.
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Examples of Culture: Nike
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Competitive, crushing competition, high intensity and objective focused.
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Examples of Culture: Disney
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Friendly, happy, people-oriented.
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Examples of Culture: Nordstrom
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“The customer is always right”, very customer satisfaction-oriented.
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