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12 Cards in this Set
- Front
- Back
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Use of a third party who attempts to resolve the complaint between a consumer and business. |
mediation |
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Buying too rapidly without much thought. |
impulse buying |
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A name given to a product or service to distinguish it from other similar products or services. |
brand |
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A legal system for resolving cases involving small monetary amounts. |
small claims court |
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The price per unit of measure of a product. |
unit price |
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When false information is given to a customer in an effort to make a sale. |
fraud |
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A lawsuit brought by one party on behalf of a group with the same grievance. |
class action suit |
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Guarantees made orally or in writing that promise a specific quality of performance. |
express warranty |
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Third-party settlement resulting in a decision that is legally binding. |
arbitration |
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A promise by the manufacturer or dealer, usually in writing, that a product is of a certain quality. |
guarantee |
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Guarantees imposed by law that are not stated orally or in writing and that require certain standards to be met. |
implied warranty |
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Banding together of consumers to demand fair treatment from businesses. |
consumer movement |
