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9 Cards in this Set
- Front
- Back
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What is Management? |
Getting things done efficiently and effectively with the use of people |
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What is Management Development? |
Process by which individuals learn to handle managerial roles |
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3 Core Managerial Roles IP IF D |
Interpersonal Roles (RShip w/others) - provides leadership, connects with others to gain useful others and acts as a figurehead Informational Roles - gathers info from ext/int environment - spreads info to unit - sells plans, values and goals to followers Decisional Roles - Entrepreneur, moves unit to take adv. of opportunities - Allocates Resources - Negotiator, internal (policy changes) external (suppliers) - Trouble-shooter when problems arise |
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What are 4 Managerial Functions? |
Planning - defining goals and objectives, become broader and more strategic higher up Organizing - assigning individuals to appropriate tasks to ensure efficiency Controlling - monitor members to ensure they contribute positively to achieve goals and objectives Leading - People-oriented function that influences actions of others in order to produce desired outcomes |
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Kouzes and Posner's 4 Key Leadership Practices RM SV CSQ RC |
Being a Role model Inspiring a shared vision Challenging the Status Quo and telling others to do the same Recognizing Contribution of others |
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3 Management Skills T I C |
Technical Skills - eg. Using Excel, PowerPoint, knowing tax laws Interpersonal Skills - eg. Communication, managing conflict and stress Conceptual Skills - eg. planning, performance management, problem solving and decision making |
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What is Emotional Intelligence? 5 Skills of EI SA SC M/D E IS |
The ability to manage your own emotions and others emotions and relationship with others 1. Self-Awareness - aware of your/others emotions and understanding them 2. Self-Control - regulating your emotions 3. Motivation or Drive - using one's emotions to achieve goals 4. Empathy - reading others emotions and responding accordingly 5. Interpersonal Skills - ability to interact with others effectively |
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4 Commonalities of Models of Management Skill Development ISA SA SP SAJ |
Initial Skills Assessment - identifying skills of Manager before development Skill Acquisition - Managers learn the need for the skill and how to use the skill Skill Practice - Managers practice skill and gain confidence in doing so Skill Application on the Job - Managers apply the learned skill on the job and receive reinforcement |
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3 Approaches For Management Development MEP OTJ MTP These are all experiential learning |
Management Education Programs -gain managerial knowledge and conceptual skills On-the-job Management Development Management Training Programs - activities to develop specific managerial skills |
