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10 Cards in this Set

  • Front
  • Back
Which of the following is considered a system-wide problem?
A fatal error that causes a single computer to fail
Which of the following is a network-wide problem?
A problem with a router that connects an entire network to the Internet
Troubleshooting steps
Identify the affected area.
Select the most probable cause.
Recognize the potential effects of the solution.
Establish what has changed.
Implement a solution.
Establish the symptoms.
Test the result.
Document the solution.
Which of the following statements about prioritizing help calls are true? Choose all answers that are correct.
Problems with shared resources take precedence over individual desktop problems.
- Network-wide problems take precedence over departmental problems.
Which of the following troubleshooting steps involves prioritizing trouble tickets based on the severity of the problem?
Establish the symptoms.
Which of the following troubleshooting steps involves asking the user preliminary questions such as, "What were you doing when the problem occurred"?
Establish the symptoms
In which troubleshooting step is a trouble ticket created?
Establish the symptoms
In which troubleshooting step do you try to duplicate a network problem to logically and methodically eliminate elements that are not the cause of the problem?
Identify the affected area.
Which step of the troubleshooting model involves identifying whether hardware or software has been recently installed or reconfigured?
Establish what has changed
Which step of the troubleshooting model involves replacing components until a faulty hardware device is identified?
Implement a solution.