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10 Cards in this Set
- Front
- Back
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Which of the following is considered a system-wide problem?
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A fatal error that causes a single computer to fail
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Which of the following is a network-wide problem?
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A problem with a router that connects an entire network to the Internet
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Troubleshooting steps
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Identify the affected area.
Select the most probable cause. Recognize the potential effects of the solution. Establish what has changed. Implement a solution. Establish the symptoms. Test the result. Document the solution. |
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Which of the following statements about prioritizing help calls are true? Choose all answers that are correct.
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Problems with shared resources take precedence over individual desktop problems.
- Network-wide problems take precedence over departmental problems. |
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Which of the following troubleshooting steps involves prioritizing trouble tickets based on the severity of the problem?
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Establish the symptoms.
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Which of the following troubleshooting steps involves asking the user preliminary questions such as, "What were you doing when the problem occurred"?
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Establish the symptoms
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In which troubleshooting step is a trouble ticket created?
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Establish the symptoms
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In which troubleshooting step do you try to duplicate a network problem to logically and methodically eliminate elements that are not the cause of the problem?
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Identify the affected area.
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Which step of the troubleshooting model involves identifying whether hardware or software has been recently installed or reconfigured?
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Establish what has changed
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Which step of the troubleshooting model involves replacing components until a faulty hardware device is identified?
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Implement a solution.
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