Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
6 Cards in this Set
- Front
- Back
|
Service
|
An intangible offering that involves a deed and a performance to create a customer experience and cannot be physically touched, tasted, smelt, etc
|
|
|
Customer Service
|
Specifically refers to the human or mechanical interaction that provides a service and aid in customers need satisfaction
|
|
|
Intangible
|
A characteristic of a service it cannot be touched, tasted, seen like a pure product can
|
|
|
Inseparable
|
A characteristic of services. A service is produced and consumed at the same moment and therefore cannot be seperated
|
|
|
Variability
|
A characteristic of service because it is provided by humans
|
|
|
Perishability
|
A characteristic of a service because it cannot be stored for later use
|
