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20 Cards in this Set
- Front
- Back
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Constructive dismissal
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A major change in the terms of the employment contract that results in an employee resigning.
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Corrective discipline
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Discipline that follows a rule infraction.
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Counselling
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The discussion of a problem with an employee, with the general objective of helping the worker resolve the issue or cope with the situation so that he or she can become more effective.
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Discipline
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Management action to encourage compliance with organization standards.
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Downsizing
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Reducing employment to improve efficiency, productivity, and competitiveness.
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Downward communication
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Information that begins at some point in the organization and feeds down the organization hierarchy to inform or influence others.
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Due process
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In a disciplinary situation, the following of proper, established rules and procedures, and giving employees the opportunity to respond to allegations.
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Employee attitude/opinion survey
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A systematic method of determining what employees think of their organization.
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Grapevine communication
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Informal communication within an organization that arise from normal social interaction.
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High-involvement work practices
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A set of human resource practices aimed at increasing employee performance.
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Hot-stove rule
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The principle that disciplinary action should be like what happens when you touch a hot stove: it is with warning, immediate, consistent, and impersonal.
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In-house complaint procedures
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Formal methods through which an employee can register a complaint.
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Just cause
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Legal grounds for termination such as employee misconduct or incompetence.
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Open-door policy
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A company policy that encourages employees to address their problems to higher levels of management.
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Preventive discipline
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Action taken prior to an infraction to encourage employees to follow standards and rules.
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Progressive discipline
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The use of stronger and stronger penalties for repeated offences.
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Self-directed work teams (groups)
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Teams of workers without a formal, employer-appointed supervisor who decide among themselves most matters traditionally handled by a supervisor.
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Suggestion systems
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A formal method of generating, evaluating, and implementing employee ideas.
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Upward communication
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Communication that begins in the organization and proceeds up the hierarchy to inform or influence others.
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Wrongful dismissal
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Terminating an employee without just cause or without giving the employee reasonable notice or compensation in lieu of notice.
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