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18 Cards in this Set
- Front
- Back
Strategies for Communicating about Change : Spray and Pray
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Management showers employees with all kinds of info and hope they will pick out significant and insignificant information
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Strategies for Communicating about Change : Tell and Sell
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Management tells employees about issues and sells employees on the wisdom of the chosen approach.
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Strategies for Communicating about Change : Underscore and Explore
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Focuses on fundamnetal issues related to change and allows employees to be creative to explore possibilities
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Strategies for Communicating about Change : Identify and Reply
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Management listens to and identifies key concerns of employees then responds to those issues as they are brought up.
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Strategies for Communicating about Change : Withhold and Uphold
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Withholds info as much as possible the uphold asap when asked about it.
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Reactions to Organization Change : Management Support
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When senior management is not seen as backing the change it is unlikely that a change effort will be successful.
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Reactions to Organization Change : Resistance
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Behavior intended to prevent change from happening. ex. New teaching method for reading, teachers would be resistant because of belief in existing methods and long investment to a certain method.
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Reactions to Organization Change : Uncertainty
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Clear that uncertainty leads to anxiety on the workers. Study shows employess would rather have NEGATIVE info on an org chance than NO info at all
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Models of Leadership : Traits Theory
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Leaders are Born not Made. theory that certain qualities will tend to be associated with leaders.
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Models of Leadership : Style Theories
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Leaders have particular behavioral styles that make them more effective leaders.
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Models of Leadership : Contingency Theory
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Leader has certain focus that makes him better in a certain situation. Ex. Leader who focus on task would be better in structured situations vs one who concectrated more on relationships.
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Models of Leadership : Transformational Leadership Model
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Makes a distinction between transactional leader and transformational leader.
1) Transactional - exchange between leader and follower. ex. pay raise for hard work. 2) Transformational - creates relationship to help follower reach full potential and potentially transform both leader and follower. |
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Models of Leadership : Framing Model
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Ways leaders frame their language. Notion that leadership is not about events or situations, but instead a process of managing meaning.
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Tools for Framing : Metaphors
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Show a subjects likeness with something else.
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Tools for Framing : Jargon / Catchphrases
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Frame a subject in familiar terms
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Tools for Framing : Contrast
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It describes a subject in terms of its opposite
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Tools for Framing : Spin
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It puts a subject in a positive or negative light.
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Tools for Framing : Stories
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They frame a subject by example
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