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22 Cards in this Set
- Front
- Back
Core competencies
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what a company does best and the essence of its business
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Human resource management
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personnel policies and managerial practices and systems that influence the workforce
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“perspective” challenge
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Does management fully understand how workforce behaviours affect strategy execution?
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“metrics” challenge
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Has the organization identified and collected the right measures of success?
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“execution” challenge
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Does management have access to the data and the motivation to use the date in decision making?
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Two major principles relative to competitive advantage
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customer service
uniqueness |
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Financial or economic capability
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advantage related to costs; when a business is able to produce a good or service cheaper than someone else.
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Strategic or product capability
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businesses need to offer a product or service that differentiates it from other products or services
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Technological or operational capability
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businesses can have a distinctive way of building or delivering its product or service. (Google)
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Organizational capability
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business’s ability to manage organizational systems and people in order to match customer and strategic needs.
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customer value
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customers perceive that they receive more value for their transaction from an organization that that of its competitors
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diversity
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in context of this chapter, referes to growing number of women and minorities entering the workforce
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Effectiveness
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meeting or exceeding customer requirements
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efficiency
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in context of this chapter referes to meeting customer requirment at lowest cost possible
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employee training and organizational development
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programs concerne with fostering and maintaining employee skills based on organizational and employee needs
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high performance work systems
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HR practices that are correlated with financial performance
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lagging indicators
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traditional performance measures such as ROE, stock price, and ROI
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leading indicators
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indicators shown to predict lagging indicators
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organizational design
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involves the arrangement of work tasks based onthe interaction of people, tech, and the tasks to be performed inthe context of the mission, goals ad strategic plan of the organization
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performance appraisial and management
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iclude assessments of individual, unit, or other aggregated levels of performance tomeasure and improve work performance
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reward systems and benefits
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referes to type of rewards or benefits that may be available to employees
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staffing
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hoas to do with flow of people into, through and out of organization
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