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22 Cards in this Set

  • Front
  • Back
Core competencies
what a company does best and the essence of its business
Human resource management
personnel policies and managerial practices and systems that influence the workforce
“perspective” challenge
Does management fully understand how workforce behaviours affect strategy execution?
“metrics” challenge
Has the organization identified and collected the right measures of success?
“execution” challenge
Does management have access to the data and the motivation to use the date in decision making?
Two major principles relative to competitive advantage
customer service
Financial or economic capability
advantage related to costs; when a business is able to produce a good or service cheaper than someone else.
Strategic or product capability
businesses need to offer a product or service that differentiates it from other products or services
Technological or operational capability
businesses can have a distinctive way of building or delivering its product or service. (Google)
Organizational capability
business’s ability to manage organizational systems and people in order to match customer and strategic needs.
customer value
customers perceive that they receive more value for their transaction from an organization that that of its competitors
in context of this chapter, referes to growing number of women and minorities entering the workforce
meeting or exceeding customer requirements
in context of this chapter referes to meeting customer requirment at lowest cost possible
employee training and organizational development
programs concerne with fostering and maintaining employee skills based on organizational and employee needs
high performance work systems
HR practices that are correlated with financial performance
lagging indicators
traditional performance measures such as ROE, stock price, and ROI
leading indicators
indicators shown to predict lagging indicators
organizational design
involves the arrangement of work tasks based onthe interaction of people, tech, and the tasks to be performed inthe context of the mission, goals ad strategic plan of the organization
performance appraisial and management
iclude assessments of individual, unit, or other aggregated levels of performance tomeasure and improve work performance
reward systems and benefits
referes to type of rewards or benefits that may be available to employees
hoas to do with flow of people into, through and out of organization