Chapter 1 Communication Process

Front 1

Communication

Back 1

Any process in which people generate meanings within and across contexts, cultures, channels, and media.

Front 2

6 Elements of Communication

Back 2

1) Message- What we want to share
2) Send and receive- At the same time
3) Noise- Keeps our message from being understood
4) External noise- Environment
5) Internal noise- Thoughts or feelings not focused on communication
6) Setting- Environment where communication occurs;
Formal/informal

Front 3

Verbal Symbol

Back 3

Words in a language

Front 4

Concrete Symbol

Back 4

A symbol represents an object ie: “chair”

Front 5

Abstract Symbol

Back 5

Words that represent ideas “home”

Front 6

Nonverbal Symbol

Back 6

1) 90% of symbols are non-verbal
2) the way we communicate without words

Front 7

The Internet and the Model of Communication

Back 7

1) Synchronous
2) Asynchronous
3) Removal of face-to-face communication

Front 8

3 Principles of Transactional Communication

Back 8

1) Participation is continuous and simultaneous.
2) All communications have a past, a present, and a future.
3) All communicators play roles.

Front 9

Intrapersonal communication

Back 9

1) Language or thoughts within the communicator ex: daydreaming, talking to oneself and reading aloud
2) Speaking aloud, gestures while thinking can enhance concentration and understanding

Front 10

Interpersonal communication

Back 10

1) One on one, informal setting
2) Usually 2 people (may be more)
3) Verbal, non-verbal
4) Greatest opportunity for feedback

Front 11

Small-group communication

Back 11

1) For problem solving.
2) More complicated than interpersonal due to more people sending messages.
3) More confusion but more feedback.

Front 12

Public communication

Back 12

1) Speaker sends a message to the audience
2) Speakers voice is louder, gestures more expansive due to larger audience
3) Limited opportunity for feedback usually at end of talk
4) Non verbal feedback

Front 13

Computer-mediated communication

Back 13

Wide range of technologies facilitating both human communication and the interactive sharing of information through computer networks


1) E-mail, discussion group, chats, IM, web pages
2) Synchronous or asynchronous

Front 14

Intercultural Communication

Back 14

Communication that occurs whenever two or more people from different cultures interact.

Cultures may be social, political, historical, social class, religion, language, geographic location

Front 15

Communication Competence

Back 15

The ability to communicate in a personally effective and socially appropriate manner.

Front 16

3 Components of communication competence:

Back 16

1) Knowledge: speakers recognize what communication practice is appropriate
2) Skill: the ability to perform the communication practice
3) Motivation: desire to communicate in an appropriate and effective manner

Front 17

5 Elements of Communication Competence

Back 17

1) Respect: communicators are courteous, polite and civil
2) Empathy: identifying with/sharing feelings of others
3) Tolerance: open minded, understanding, patient
4) Flexibility: ability to adjust and compromise
5) Interaction Management: involving self in situation (comfort, role, self disclosure)

Front 18

Strategic flexibility (SF)

Back 18

Expanding your communication repertoire to enable you to use the best skill or behavior available for a particular situation.

-Characteristic of successful people
-Vital to good work and personal relationships
-Seen in effective group leaders and members

Front 19

6 Steps for Strategic Flexibility

Back 19

1) Anticipate- situations that may arise
2) Assess- the conditions around you
3) Evaluate- the value and worth of factors
4) Select- your skills and behaviors that can impact the situation
5) Apply- skills and behaviors you have selected
6) Reassess and reevaluate- further skills or behaviors needed in the situation

Front 20

Creativity

Back 20

The ability to synthesize large amounts of information and solve complex problems and ability to generate possibilities

Front 21

Active Open-Mindedness (AOM)

Back 21

A tool designed to help readers digest, master, and use knowledge.

Front 22

Ethical communication

Back 22

Communication that is honest, fair, and considerate of others’ rights.

Front 23

7 Principles of Ethical Communication

Back 23

1) Protect freedom of expression
2) Understand and respect others’ communications
3) Promote communication climates of caring and understanding
4) Condemn communication that degrades individuals or humanity
5) Express your personal convictions
6) Accept responsibility for the consequences of your own communication
7) Avoid plagiarism