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10 Cards in this Set
- Front
- Back
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Psychological Contract |
An individual's beliefs, shaped by the organization, regarding terms & conditions of a reciprocal exchange agreement between individuals and their organization |
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Psychological Contract Currently In Place |
Employment based on business needs. Skills & performance rewarded, not tenure. Responsible for own employability. 1/10 of employees loyal to employer. Increased demand for performance & flexibility. More "Free-agents" |
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Explain the importance of the psychological contract |
Actions of both parties influence, defines perception of each party & what is expected for employment to continue |
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What happens when psychological contract is violated |
Someone fails to fill an obligation either by reneging on a promise or due to incongruence in how parties interpret the contract. No more trust or good faith between the parties. Changes attitude and behavior |
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Explain benefits of committed employees |
Higher performance, higher job satisfaction, greater ability to adapt, higher attendance, longer job tenure, more organizational citizen behavior |
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What can employers do to foster commitment from employees |
Clarify & communicate organizations mission, guarantee organizational justice, create a sense of community, support employee development. Rewards & promotions based on performance & merit, fair treatment |
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Describe extremal influences that affect workplace expectations |
Labor market conditions & employment rate. Ex: dot.com bust, 9/11, created a "buyers market" for employers. Employees tolerate bad jobs due to poor labor market |
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Explain the self-fulfilling prophecy |
When people perform in accordance with a rater's expectations of them |
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How can managers apply the self-fulfilling prophecy concept |
Employees who are expected to do well will perform better than those that are not |
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Explain the pinch model |
Suggests ways of minimizing the potentially disfunctional consequences of shifting expectations. Framework for continuous management of the psychological contract in the day to day work setting |
