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3 Cards in this Set
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- Back
The Six-Step A+ Troubleshooting Process |
1. Identify the problem 2. Establish a theory of probable cause. (Question the obvious.) 3. Test the theory to determine a cause 4. Establish a plan of action to resolve the problem and implement the solution 5.Verify full system functionality and if applicable implement preventative measures 6. Document findings, actions, and outcomes |
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What should you do before making any changes to the computer? |
Perform a Backup |
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When you runs out of possible theories of a problem, what should you do? |
Escalate the problem |