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23 Cards in this Set
- Front
- Back
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management |
getting work done through others
functions 1. Planning 2. organizing 3. leading 4. controlling |
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Fredrick Taylor |
Invented the "job Description"
Believes management is responsible for work employees need to be trained so they can be held accountable as well. |
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Frank and Lilian Gilbreth |
Motion Study, break each task into seperate motions, eliminating unneccesary or repetitive tasks.
production increase of 25-300% |
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Henry Gantt |
Gantt Chart: Visual chart of which task completed at which time
one of the first to suggest companies train and develope employees to move upward. |
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Max Weber |
Bureaucracy-exercise of control based on knowledge. qualification hiring, merit based promotion, chain of command, division of labor, impartial application of rules and procedures, record in writing, managers seperate from owners, management doesn't equal owner. |
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Henri Fayol
Fayol's 14 |
Fayol's 14 1.division of labor 2. authority and responsibility 3. discipline 4.unity of command-structure 5.unity of direction 6.impartial to individual interests 7.paid fair wage 8.focused 9.scalar chain "the chain of command" 10.order 11. quality 12.stability 13.initiative 14. esprit de corps -reason to stay
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Mary Parker Follett
what was the issue with her theory? |
conflict: academic theory, idealistic |
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Hawthorn studies: Elton mayo
what did he find out? |
-most important motivation is the social dynamic and understanding of the job -"job value" and a sense of "self worth" in work enviroment |
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Chester Barnard
4 points |
Cooperation and acceptance of authority -Zone of indifference 1. if directives are understood 2. consistant w/ purpose 3. compatible w/ persons' interest 4. Achievable by employees |
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Operations management |
Eli Whitney: Standardization, interchangeable parts Garspard Monge: Techniques for 3D objects on paper |
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systems management |
system, subsystems, synergy
open and closed systems (with and without interaction with environment)
trends, customers, advocacy groups, regulations, competitors, economy... etc |
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Contingency management |
Back up plan or strategic management.
dealing with problems before they happen. |
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Management Roles |
Interpersonal informational decisional
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Management Types |
Top Middle First-line Team leaders |
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Scientific Management |
Frederick Taylor- Father of Frank and Lillian-motion studies henry gantt-father of charting
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Bureaucratic and Administrative |
Max Weber-father of bureaucratic Henri Fayol-father of administrative
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Human Relations |
Constructive conflict and coordination- mary parker follett
elton mayo- the hawthorn studies
chester barnard- acceptance and authority theory |
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General Environment |
economy tech social political
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specific environment |
customer competitor supplier industry advocacy groups |
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making sense of changing enviroments |
scanning interpreting environmental factors acting on threats + operatunities |
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Organizational cultures |
i.e apple, netflix, google
stories and herritage hiring consistant people with similar beliefs |
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work place deviance |
when behavior of employee deviates from guidelines set by the company
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who what and why? |
nearly all companies and organizations
offenses defined by federal laws
the purpose of the guidelines is not to punish but to prevent and encourage good ethics |
