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21 Cards in this Set
- Front
- Back
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Certainty
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An attitude behind messages that dogmatically implies that the speakers position is correct and that the other person’s ideas are not worth considering
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Communication climate
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The emotional tone of a relationship between two or more individuals
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Complaining
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A disagreeing message that directly or indirectly communicates dissatisfaction with another person
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Confirming communication
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A message that expresses caring or respect for another person
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Controlling communication
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Message in s rather than being judge which the sender tries to impose some sort of outcome on the receiver usually resulting in a defensive reaction
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Defensiveness
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The attempt to protect a presenting image a person believes is being attacked
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Description
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Gibb’s term from language that describes a complaint in behavioral terms rather than being judgmental, thereby creating a supportive communication climate
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Disagreeing messages
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Messages that communicate to the other person you are wrong includes aggressiveness complaining and argumentativeness
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Disconfirming messages
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A message that expresses a lack of respect for another person
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Empathy
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The ability to project oneself into another person’s point of view, so as to experience the others thoughts and feelings
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Equality
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A type of supportive communication described by Gibb suggesting that the sender regards the receiver as worthy of respect
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Evaluation
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Gibb’s term for judgmental assessments of another person’s behavior, thereby increasing the odds of creating a defensive communication climate
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Intention statement
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A description o where the speaker stand s on an issue what he or she wants or how he r se plans to act in the future
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Interrupting response
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A statement that describes the speaker’s interpretation of the meaning of another person’s behavior
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Irrelevant response
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A disconfirming response in which one communicator’s comments bear no relationship to the previous speaker’s idea
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Neutrality
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A defense arousing behavior described by Gibb in which the sender expresses indifference toward a receiver
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Problem orientation
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A supportive style of communication described by Gibb in which the communicators focus on working together to solve their problems instead of trying to impose their own solutions on one another
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Spiral
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A reciprocal communication pattern in which each person’s message reinforces the other’s
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Spontaneity
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A supportive communication behavior described by Gibb in which the sender expresses a message without any attempt to manipulate the receiver
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Strategy
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A defense arousing style of communication described by Gibb in which the sender tries to manipulate or deceive a receiver
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Superiority
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A defensive arousing style of communication described by Gibb in which the sender states or implies that the receiver is not worthy of respect
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