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7 Cards in this Set

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  • Back
  • 3rd side (hint)

Stage 1

Situation summary. Don't rush it and involve everyone centrally concerned.


Reach consensus


Describe (words, diagrams etc.) the context where change must occur.

Paced, consensus, description

Stage 2

Identify objectives


Identify constraints

Obj & const.

Stage 3

Identify performance measures


Example: augment in profitability. Reduction of turnover

Measure

Stage 5

Generate options: describe options in terms of:


WHAT is involved


WHO is involved


HOW it will work

what, who, how

Stage 4

Generate options: keep in mind:


WHAT is to be done


HOW to achieve objectives

What, how

Stage 6

Evaluate options against measures:


Compare choices of options\criteria from stage 1


Check model-analyses


Ensure NO BIAS


Evaluate the options & how it meets performance measures

Compare, check, evaluate

Stage 7

Implementation: can be done using one of 3 strategies:


Pilot studies: constraint= lack of time, money, resources


Parallel running: constraint=inertia


Big bang: constraint=high resistance & risk

Pilot, parallel, big bang