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17 Cards in this Set
- Front
- Back
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What is organizational change?
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Occurs when business strategies or major sections of an organization are altered
Apparent when there is a gap between how the organization is, and how it should be |
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What is important to remember about change?
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It is neither a good nor bad thing, and the way in which it is implemented and managed is crucial
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What are 3 types of change?
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1) Individual (new role, goal, culture)
2) Group (audit, new product, etc.) 3) Organization (new leaders, strategy, redesign) |
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How should we manage change effectively?
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Must become core competency in organizations
Organizations that adapted on an ongoing basis were more reliable than those that do not |
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What can continuous change do for an organization?
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Can impact positively, causing increased LT performance and reduced risk
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Who are the two people in organizations responsible for change?
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1) Leaders
2) Change agents * not necessarily different people * |
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What is a change agent?
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Someone who sees a future for the organization, and can motivate people to help invent and implement a vision
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What are the 5 stages of change? (leading to mastery) (AAAIM)
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What happens in the awareness stage?
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Employees become aware a change is happened, planned or needed
Often shocked, confused or annoyed |
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What happens in the acceptance stage?
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Employees make peace with change and seek info to found out how it might affect them
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What happens in the adoption stage?
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Employees engage in the new mindsets, behaviours or interactions that support change, and adapt to the change overall
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What happens in the integration stage?
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Employees have become used to new changes, and often there are some results to show how the change has been implemented
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What happens in the mastery stage?
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Employees continue to integrate change into other personal and organizational levels, and build increase agility and capacity to change
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What are the 3 categories of change? (PEP)
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Planned change, Emergent change, Prescriptive change
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What are two main forces for change?
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External (nature of workforce, technology, price shocks)
Internal (crisis situation, change in expectations, change in work climate) |
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What are the causes of organizational resistance to change?
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Politics, lower individual tolerance, misunderstanding, doubt, resistance culture
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What are the two major themes occurring in resistance?
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Employees find that...
1) Change in unnecessary because of the small gap between current identity and ideal identity 2) Change cannot be reached because the same gap is simply too large |
