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9 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is hard systems management of change (HSMC)? |
Method to design and manage change Roots is systems engineering/project management Rigourous, systematic, protective
Emphasise means to achieve set goals |
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PHASES and STAGES |
Description 1. Sit. summary 2. ID. obj. & const 3. ID perf. measures
Options 4. Generate options 5. Edit and detail options 6. Evaluate options against measures
Implementation 7. Develop implementation strategies 8. Carry out planned change |
3 phases, 8 stages |
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DESCRIPTION PHASE (a) |
Stage 1 Don't rush it Involve everyone concerned Reach consensus about the reason for change Describe the context where change will be implemented
End of analysis: "what and to what extent". |
Four actions |
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DESCRIPTION PHASE (b) |
Stage 2 Identify & list objectives: arrange by hierarchy (OBJECTIVE TREE) List constraints: are they...UNAVOIDABLE? ...MODIFYABLE? |
Build the 🌲, observe it! |
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DESCRIPTION PHASE (c) |
Stage 3 Identify performance measures: "how will we know whether (or to what extent) we have achieved the objective? Quantifiable measures Ranking (for unquantifiable) Formulate measures and add them to objective tree in brackets |
Decorate the 🌲 with measures! |
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OPTION PHASE (d) |
Stage 4 Keep in mind: objectives and options (what and how) Draw a list of options by brainstorming, focus groups, interviews, Research Org. Comparisons/benchmarking
End of stage 4: clear set of specific ideas to support. Promote the achievement of change objectives |
Trace paths in map |
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OPTION PHASE (e) |
Stage 5 Editing/detailing specific options Array options in terms of feasibility (given context in stage 1 and constraints stage 2) Describe: what, who is involved, and how will it work May use: simulations, cash flow models, scale plans, cost/benefit analyses, culture analysis.
Stage 6 Evaluate options against measures |
Organise & prioritize |
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IMPLEMENTATION PHASE |
Stage 7 3 implementation strategies: A) pilot studies: - can cause delay B) parallel running C) big bang: + more speed - resistance, high risk of failure Stage 8 Carry out planned change (& time to bed in) Monitoring and feedback from employees is important |
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DIAGNOSTIC MODELS |
*Open systems model
* Lewin force field theory: driving forces vs restraining forces (unfreeze, move, refreeze)
* Organisation's environment "fit" models: PEST, SWOT
* Internal alignment models: ✓Pascale & Athos' 7S model: shared values, strategy, structure, systems, skills, staff, style ✓Weisbord 6 box model: purpose structure, relationships, rewards, leadership, helpful mechanisms
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5 models: kotter, Lewin, org, 7S, 6BOX |
