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14 Cards in this Set
- Front
- Back
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communication climate
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the emotional tone of a relationship between people
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interpersonal confirmation
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the expressed valuing of another person
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recognition
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the expression of awareness of another person's existence
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acknowledgement
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attentivness to what a person feels, thinks, or says
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endorsement
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accepting a persons feelings or thoughts as valid
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ethnocentrism
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perspective based on the assumption that our culture and its norms are the only right ones
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overt conflict
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when people express differences in a straightforward manner
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covert conflict
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when ppl express disagreement or difference only indirectly
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conflict
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when ppl who depend on each other have different views, interests, values, responsibilities, or objectives and perceive their differences as incompatible
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lose lose
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conflict results in losses for everyone
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win lose
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on person wins ast the expense of the other
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win win
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usually ways to resolve differences so that everyone gains
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bracketing
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marks off peripheral issues for later discussion
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grace
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=)
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