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19 Cards in this Set
- Front
- Back
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Emotion? |
Physiological, behavioural , psychological response Essential to attitudes and behaviour |
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Types of Emotion? |
High or Low activation positive high or Low activation negative |
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High Activation Positive |
Enthusiasm, Happy |
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Low Activation Positive |
Happy, Content, Calm |
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HIgh Activation Negative |
Fearful, unhappy |
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Low Activation Negative |
Bored, Unhappy, Quiet |
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Attitudes |
Cluster of beliefs, feelings, and intentions |
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What is attitudes caused by? |
Beliefs Feelings Behavioural Intentions |
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Cognitive Dissonance? |
Thinking and Emotional response are opposite |
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How to Battle Cognitive Dissonance? |
Either change behaviour or belief |
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What is Emotional Labour? |
Job Requiring variety of emotion |
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Emotional Dissonance? |
Hiding true emotion
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Emotional Inteligence |
Self-awareness Self management Awareness of Others Management of Others |
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EVLN Model?
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Exit - Voice - Loyalty - Neglect How employee respond to job dissatisfaction |
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Affective Commitment |
Emotional Attachment to Organization |
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Continuance Commitment |
Calculative attachment to organization |
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How to build commitment? |
Justice Trust Organizational Comprehension Employee Involvement |
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General Adaptation Syndrome |
Stress Experience Alarm > Resistance > Exhaustion |
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Stressors |
Harassmement Work Overload Low Task Control |
