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25 Cards in this Set
- Front
- Back
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listening
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paying attention to someone in conversation without talking
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mindfulness
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focusing on what is happening in the moment
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interpretation
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when we put together all that we have selected and organized to make sense of communication
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responding
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includes expression interest, asking questions, voicing our own ideas on a topic
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remembering
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final aspect of the listening process.
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message overload
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occurs when we recieve more messages than we can process
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message complexity
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exist when a message we are trying to understand is highly complex, is packed with detail information
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enviornmental distractions
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occurances in the communication setting that interfere with effective listening
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preoccupation
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when we cant focus on what someone is saying
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prejudgement
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the tendency to judge others or their ideas before we have heard them
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pseudolistening
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pretending to listen
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monopolizing
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hogging the stage by focusing communication on ourselves
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selective listening
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hear the things you want and ignore everything else said
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defensive listening
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involves perceiving a personal attack, criticism, or hostile undertone
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ambushing
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listening carefully for the purpose of gathing info to use and attacking a speaker
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literal listening
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listening only to content level of meaning and ignoring relationship level of meaning
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How much time do we spend listening to others?
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45% to 53%
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What can poor listening result in?
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Loss of info, negative effects on personal lives, diminished learning, loss of performance on test
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What is hearing considered?
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physiological
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What does listening actually mean?
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Being mindful, responding,physically recieving messages, remembering...
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Mindfulness
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focusing on what is happening in the moment and the people with whom they are interacting, increases understanding
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Responding includes
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expressing interest, asking questions, voicing our own ideas..
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Obstacles of effective listening: Situational
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message overload
message complexity enviro distractions |
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Obstacles of effective listening: Internal
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preoccupation
prejudgement lack of effort not recognizing diverse listening styles |
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what are the forms of Ineffective listening?
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Pseudolistening
monopolizing selective listen defective listen ambushing literal listening |
