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14 Cards in this Set

  • Front
  • Back
Backchanneling cues
cues to let the speaker know you're listening
mark or perceive the distinguishing or peculiar features of, too distinguish by discerning or exposing differences.
gain knowledge of by hearing. Listen with attention
to determine or fix value of, to determine significance, worth, or condition of
to pay attention to sound. To hear something with thoughtful attention, give consideration.
the first stage of hearing is when you receive the message
to bring to mind or think of again, to keep in mind for attention or consideration
to say something in return, react in response
subjective listening
listening that is affected by personal views, experience, or background
grasp the meaning of, accept as a fact or truth, or plausible without utter certainty.
Difference between listening and hearing
Hearing, physical action of taking in sound. Listening, pay attention to sound or hear something with thoughtful attention
List five step process of listening
Receiving, Rushing to Judgment, understanding, Remembering, evaluating.
List the three contextual barriers to listening
Location matters, cultural differences, gender styles cause confusion.
Understand strategies for becoming a better listener
Adapt to the speaker's delivery (overlook idiosyncrasies, etc., concentrate on content), Listening with your eyes as well as your ears (verbal, nonverbal), monitor your emotional reaction to a message, avoid jumping to conclusions, be a selfish listener (what's in it for me?), listen for major ideas, identify your listening goal, practice, take notes, become active listener