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14 Cards in this Set
- Front
- Back
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Backchanneling cues
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cues to let the speaker know you're listening
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discriminate
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mark or perceive the distinguishing or peculiar features of, too distinguish by discerning or exposing differences.
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hear
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gain knowledge of by hearing. Listen with attention
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interpret
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to determine or fix value of, to determine significance, worth, or condition of
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listen
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to pay attention to sound. To hear something with thoughtful attention, give consideration.
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receive
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the first stage of hearing is when you receive the message
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remember
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to bring to mind or think of again, to keep in mind for attention or consideration
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respond
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to say something in return, react in response
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subjective listening
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listening that is affected by personal views, experience, or background
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understand
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grasp the meaning of, accept as a fact or truth, or plausible without utter certainty.
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Difference between listening and hearing
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Hearing, physical action of taking in sound. Listening, pay attention to sound or hear something with thoughtful attention
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List five step process of listening
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Receiving, Rushing to Judgment, understanding, Remembering, evaluating.
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List the three contextual barriers to listening
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Location matters, cultural differences, gender styles cause confusion.
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Understand strategies for becoming a better listener
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Adapt to the speaker's delivery (overlook idiosyncrasies, etc., concentrate on content), Listening with your eyes as well as your ears (verbal, nonverbal), monitor your emotional reaction to a message, avoid jumping to conclusions, be a selfish listener (what's in it for me?), listen for major ideas, identify your listening goal, practice, take notes, become active listener
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