Ch 24 Nursing 200

Front 1

Breakdown in communication is a top contributor. . .

Communication is the means . ..

Back 1

to errors in the workplace and threatens professional credibility (TJC)

to establish these helping-healing relationships

Front 2

The nurse's ability to relate to others is important . . .

Back 2

for interpersonal communication. Includes nurse's ability to take initiative in establishing and maintaining communication, to be authentic (one's self), and to respond appropriately to the other person.

Front 3

Nurses who develop good critical thinking skills . . .
Critical thinking attitudes . ..

Back 3

make the best communicators

offer guidelines for how to approach a problem. (curiosity in nurse, promotes client sharing - they feel the care and concern)

Front 4

Perceptions -

Nurses can overcome perceptual . . .

Back 4

info. received through 5 senses.

Biases

Front 5

Referent

Channels

Back 5

motivates one person to communicate w/ another. Ex sights, sounds, smells, etc
Are means of conveying and receiving messages through visual, auditory, and tactile sense. ex facial expressions -visual channel, spoken words-auditory channel.

Front 6

Interpersonal Variables

Environment

Back 6

Factors w/in both the sender and receiver that influence communication. ex. perception is a variable, so is education
Setting for sender - receiver interaction

Front 7

Connotative meaning

Back 7

is the shade or interpretation of a word's meaning influenced by the thoughts, feelings, or ideas people have about the word.

Front 8

Regarding Communication, researches have estimated that approximately

Back 8

7% of meaning is transmitted by words, 38% is transmitted by vocal cues, and 55% is transmitted by body cues.

Front 9

just checking

Back 9

if this is working!

Front 10

Territorality and personal space .. .
(nonverbal communication)

Back 10

is the need to gain, maintain, and defend one's right to space. Territory provides people w/ a sense of identity, security, and control.

Front 11

Symbolic communication

Metacommunication

Back 11

verbal and nonverbal symbolism used by others to convey meaning (art and music - promote healing effects on clients)
Broad term that refers to all factors that influence comm. - awareness of tone of verbal response AND nonverbal behavior results in further exploration of client's feelings.

Front 12

The goals of therapeutic relationship focus on . . .

Back 12

the client's achieving optimal personal growth. 4 phases: 1. Preinteraction phase - review available data of client 2. Orientation phase 3. working phase 4. termination phase

Front 13

Narrative interactions

Back 13

In a therapeutic relationship, nurses encourage clients to share personal stories. Learning what is meaningful for the CLIENT.

Front 14

Autonomy

Assertiveness

Back 14

the ability to be self-directed and independent in accomplishing goals and advocating for others.
Conveys a sense of self-assurance while also communicating respect for the other person. Allows you to express feelings and ideas w/out judging or hurting others.

Front 15

Contexts

Back 15

Physical and emotional factors (psychophysiological context), relational context, situational context, environmental context, cultural context (sociocultural), gender

Front 16

Impaired Verbal Communication

Impaired Social Interaction or ineffective coping

Back 16

Is the state in wh. an individual experiences a decreased, delayed, or absent ability to receive, process, transmit or use symbols.
May occur w/ well clients and this effects healthy interpersonal relationships.

Front 17

Therapeutic communication techniques

Back 17

sp. responses that encourage the expression of feelings and ideas and convey acceptance and respect