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28 Cards in this Set
- Front
- Back
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What is communication?
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way people interact
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What is intrapersonal
communication? |
occurs within individual
self talk self verbalization inner thought |
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What is interpersonal
communication? |
one-to-one interaction between
nurse & another person that occurs face to face |
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What is transpersonal
communication? |
occurs within person
spiritual domain |
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What is small-group communication?
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interaction occurs when small
# of persons meet together |
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What is public communication?
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interaction with an audience
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What is assertiveness?
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respect for others, yourself
self-awareness & effective clear & consistent communication |
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What are channels?
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means of conveying & receiving
messages thru visual, auditory & tactile senses |
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What is empathy?
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ability to understand / accept
another person's reality |
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What is message?
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information sent or expressed
by sender in communication process |
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What is metacommunication?
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includes not only what is said but relationship of
those involved in interaction |
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What is nonverbal communication?
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using expressions, gestures, body
posture & positioning rather than words |
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What is perceptional biases?
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human tendencies that interfere
w/ accurately perceiving & interpreting messages from others |
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What is symbolic communication?
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verbal & nonverbal
symbolism used by others to convey meaning |
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Who is a receiver?
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person whom messages is sent
during communication process |
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Who is a sender?
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person who initiates inter-
personal communication by conveying message |
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What is sympathy?
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concern, sorrow or pity
felt for client generated by nurses personal identification w/ client needs |
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What are therapeutic
communication techniques? |
specific responses that
encourage expression of feelings & ideas convey nurses acceptance and respect |
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What is verbal communication?
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sending messages from one
another to a group of individuals thru spoken words |
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What is feedback?
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is cyclical part of process of
communication that regulates & modifies content of messages |
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What is autonomy?
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ability to tendency to
function independently |
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Ch. 24 Communication
p. 339 |
terms / definitions
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What are barriers for
communication? |
language/speech
visual, hearing, cognitive distractions cultural perception non-therapeutic communication techniques |
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What are the nurse/patient
relationship (NPR? |
preorientation phase
orientation phase working phase termination phase |
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What is pre-orientation phase?
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must review all data
talk w/members of health team who may have info on client anticipate health concerns choose setting plan enough time for initial interview |
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What is orientation phase?
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begins when you 1st meet
establishes the NCR helps establish trust includes both verbal & non-verbal communication sets tone for ongoing relationship assess client's health status helps identify termination phase |
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What is working phase?
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where problem solving pt.
goals take place helps pt express feelings of health provides info regarding changes provides info to client & family identify pt. goals identifies how goals will be met facilitates successful interations |
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What is termination phase?
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helps family/patient understand
that interaction is drawing to a close |
