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13 Cards in this Set
- Front
- Back
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4 factors for scheduling
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pt needs
physician preference & habits facilities available duration |
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pt needs
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determine office hrs. & spot times
require consideration |
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physician preferences & habits
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all preferences & habits are important scheduling
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available facilities
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ma's must know how to pair pt. needs wt available facilities when scheduling
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duration of visit
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scheduler must know how long various o.v. & procedures take
make sure to allow enough time to complete procedures |
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method of scheduling
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2 methods (most common)
computerized scheduling appointment book various software programs are used printing next day schedule allows staff to stay on task |
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self scheduling
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allows pts to use internet & select appt time
available 24/7 cuts down on pt calls |
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advance prep
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block out time when Dr. not available
note reason for block most programs use a template |
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legality of apt book
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must be accurate
missed apt should be noted use pencil includes pts ph# & name |
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types of appointments
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open office hours
scheduled appts flexible wave modified double booking grouping advance |
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scheduling new pts
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appts are usually 30-45min
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confirm appts. the day before in case of cancellation
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others types of appts
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surgeries
outside appts & meeting hospital & consultations possibly house calls |
