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25 Cards in this Set
- Front
- Back
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Active Listening |
Process of using verbal and non-verbal signs that show the speaker that you are interested in what they are saying. |
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Average Ticket |
How much your typical guests spends per visit on services and/or products. |
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Booth Rental (Chair Rental) |
Business process where a stylist can rent space within an existing salon and run their own business performing cosmetology services. |
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Business Plan |
Report or plan of action that describes the current or projected future of a business. |
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Capital |
The money you will invest to start your business. |
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Close-Ended Questions |
Questions that can be answered in a few words and does not require elaboration. |
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Business Records |
All records associated with a business that must be organized and maintained to satisfy all federal, state, and local reporting and taxing requirements. |
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Consultation |
The process of obtaining the info you need from your guest in order to suggest services, product and solutions to their hair and body needs. |
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Consumption Supplies |
Supplies used in the daily operation of the salon. |
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Corporation |
Business compromised of a group of stockholders who have a proprietary interest in the company and its welfare. |
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Goal |
A target that is planned, mentioned, and reached within a schedule frame |
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Guest Retention |
When guests continuousky return scheduled services, remain loyal to the salon and you |
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Impression Management |
The attempt to ensure only positive impressions of you are perceived by your guests |
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Insurance |
A written agreement purchase guarantees that the business is protected in the events of accident and injury, fire, theft, and loss of ability to do business |
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Marketing |
The use of written, verbal, and visual communication designed to attract potential guests to your business |
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Networking |
Utilizing social settings as an opportunity to meet new guests |
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Open-Ended Questions |
Question that requires more than a few words the answer and is used in an effort to draw out information |
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Partnership |
When two or more persons share in the ownership and operations of a business |
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Personnel |
The employees of all positions in a particular business or company. |
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Professionalism |
Behaving in a manner appropriate for your business setting |
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Record Keeping |
The accounting practice of maintaining and organizing all business records |
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Salon Operation |
The skills and processes necessary to run a successful salon |
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Sole Proprietor |
A business that is solely owned and managed by one person |
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Value-Added Service |
Giving your guests a higher level of guest service than that offered by your competitors, thereby creating perception of value to your guests |
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Verbal Communication |
Using words or language to communicate |
