Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

20 Cards in this Set

  • Front
  • Back
Adventure Training
Training in which participants go into a wilderness area and work together to build mutual trust to achieve a common goal. Also called outdoor training, wilderness training, or survival training.
Approach-approach conflict
Conflict in which there are two alternatives, one of which must be chosen, and where both have positive consequences.
Approach-avoidance conflict
Conflict in which a decision must be made that has both positive and negative consequences; the conflict arises in the competing desirability and undesirability of the action.
Assertiveness training
A means of self-improvement through learning to express one's feelings and act with confidence.
Avoidance-avoidance conflict
Conflict involving a set of choices that have few redeeming qualities and mostly negative consequences, making them choices that one wants to avoid; however, one of the choices must be taken.
Several people meet in an unstructured setting to present ideas or offer solutions. Ideas are encouraged, evaluation is minimized, and active modification of ideas is encouraged.
Cognitive dissonance
Conflicting attitudes or behaviors in an individual cause distress and discomfort that motivates him or her to change some aspect of the conflicting elements.
A natural part of human interaction. This occurs whenever there is disagreement, competing interests, different expectations, or incompatible styles between two or more individuals or groups.
Delphi technique
Problem-solving approach used in predicting future human resource demands. It involves data gathering, surveying experts, providing input, responding, and priorizing.
Double approach-avoidance conflict
Conflict in which both choices have good and bad aspects. The decision will require identifying and weighing all the factors.
The tendency to conform automatically and uncritically to group judgments even when those judgments have clear dangers.
Interpersonal conflict
Conflicts between individuals.
Intrapersonal conflict
Conflicts within an individual.
Nominal group technique (NGT)
Problem solving technique in which a group first generates a list of ideas about a given problem, discusses each idea in turn, and then the group ranks the ideas.
Organizational conflict
Conflict within the units of an organization
Resistance facilitation
When members of a group support a position resisting change.
The diversion of blame from a larger group to a few or even one individual. Sometimes out-groups, especially defenseless or minority out-groups, are blamed in order to protect the in-group.
Sensitivity training
Technique for reducing interpersonal conflict that focuses on being sensitive to and aware of the attitudes and feelings of others.
Refers to "Training Group" in which a trainer leads a group of individuals in an open-ended discussion of problems and concerns focused on improved mutual understanding among the members.
Transactional analysis (TA)
Provides a means of conceptualizing the types of interactions between people by using a simple formula of identifying behavior toward others as parent, child, or adult.