Call Taking Test #6

Front 1

Two message can be sent at the same time, however emer messages display an immediate response on the screen

Back 1

TRUE

Front 2

You will be notified if you have any mail messages immediately upon logging on to CAD

Back 2

TRUE

Front 3

Closed events can:
A. Be reopened
B. Be reopened if only to change disposition
C. Never be reopened

Back 3

C. Never be reopened

Front 4

The system will automatically display the fire and ambulance events in the agency control log.

Back 4

TRUE

Front 5

The up and down arrows when used on the command line will display:

Back 5

Previous commands

Front 6

RO means

Back 6

REOPEN EVENT

Front 7

When a call taker cancels an event, it is imperative that the following steps are taken:

Back 7

A COMMENT IS ENTERED INTO REMARKS FIELD AS TO WHY IT IS BEING CANCELED AND THE CHANNEL DISPATCHER RESPONSIBLE FOR THE CALL IS ALSO NOTIFIED

Front 8

You can bring up the mask to run a 1028 with this function key:

Back 8

Shift F7

Front 9

The command used to verify an address on the map on the command line is:

Back 9

WINA

Front 10

Which of the following steps should be taken immediately before leaving your CAD terminal

Back 10

USE THE APPROPRIATE COMMAND OR MENU OPTION TO SIGN OFF

Front 11

The hot key to return to the command line is:

Back 11

F12

Front 12

License plates can be checked using the command line.

Back 12

TRUE

Front 13

You can send a message to a dispatcher by name or employee ID using what format:

Back 13

MESSAGE

Front 14

To find out where someone is logged on using his or her employee ID, use which of the following.
Who
What
Where
Why

Back 14

WHERE

Front 15

Typing TIMES in the command line brings up what.

Back 15

Current date and time

Front 16

The F5 key pulls up your waiting messages

Back 16

TRUE

Front 17

To change the type code or priority of an event, you must only use the SEV command

Back 17

FALSE

Front 18

Calls can be canceled, cross referenced and duplicated with a command line instruction.

Back 18

TRUE

Front 19

When adding remarks to an event, you should always use what mode.

Back 19

SELECT

Front 20

When creating an advised event, which button should you use?

Back 20

ADVISED

Front 21

The dispatchers on the channel must click an icon to bring up the info index, how does a call taker access info index?

Back 21

HELP button

Front 22

Once the ANI/ALI info is transferred into the event mask while creating a police event, what next step should be taken?

Back 22

VERIFY THE ADDRESS WITH THE RP

Front 23

When verifying an address which has more than one common place name, it doesn't matter which common place name you choose as long as the numerical address is correct.

Back 23

FALSE

Front 24

In order to search for all of the calls you have created during the shift, enter the command to bring up the mask required:

Back 24

EVS

Front 25

Which of the following type codes will not generate a combined event in CAD
1032
20001
415F
1056A

Back 25

415F

Front 26

Which of the following types of information should not be entered into the Loc info field:
Business Name
Apt Complex Name
Directly in front of
RP contact Info

Back 26

RP CONTACT INFO

Front 27

If you want to send an event you just created to all of the call takers in the control room, you would use what command to send it:

Back 27

SEND

Front 28

You should leave the priority section of the event mask blank when sending a call. It will default to the proper priority.

Back 28

FALSE

Front 29

What does XREF do

Back 29

Cross references two events

Front 30

WHO

Back 30

Who is logged on

Front 31

EMER

Back 31

Sends emergency message that is displayed immediately

Front 32

UH

Back 32

Unit history

Front 33

WINA

Back 33

Verifies an address on the map

Front 34

EVCH

Back 34

Event chronology

Front 35

WHERE

Back 35

Shows you where someone is logged on to CAD

Front 36

US

Back 36

Unit summary

Front 37

ES

Back 37

Event summary

Front 38

Numbers you will receive calls from at the primary position

Back 38

911
7 digit emer line
Airport Red Alarm phone
311 Overflow

Front 39

When receiving a call from Sonitrol or Pacific West, what special info should be obtained before disconnecting?

Back 39

Can you hear or see anything?

Front 40

Numbers you will receive calls from at the secondary position

Back 40

311
7 digit non emer line
auto desk
PAB lobby
911 overflow

Front 41

California mandates 911 calls be transferred how many times from PSAP to PSAP

Back 41

ONCE

Front 42

If the primary call taker determines the call is a non emergency, what should be done with the call?

Back 42

Release it to the non emergency/secondary position

Front 43

If a caller is reporting an emergency event that is occurring in another jurisdiction, what should the call taker do with the call?

Back 43

Stay on the line and tell the RP that you are going to transfer them and provide the caller with the phone number of the agency or gather the info and relay it to the other agency yourself.

Front 44

If a caller is reporting a non emergency event that is occurring in another jurisdiction, what should the call taker do with the call?

Back 44

Provide the RP with that agency's phone number and transfer them or advise them to call

Front 45

How long does a call taker have to process the initial information on a 911 call?

Back 45

90 seconds

Front 46

How long does a call taker have to process the initial information on a 311 call?

Back 46

3 minutes

Front 47

How long does a call taker have to process the initial information on a 911 call during manual mode?

Back 47

3 minutes

Front 48

How long does a call taker have to process the initial information on a 311 call during manual mode?

Back 48

5 minutes

Front 49

If a citizen is demanding the police respond, what do you type in remarks?

Back 49

RP REQS CNT

Front 50

It is okay to provide a citizen with the ETA once the officer is en route.

Back 50

FALSE

Front 51

The apt number should be placed where in the event mask?

Back 51

Location and Loc Info

Front 52

What are the agency indentifiers that show up in the event control box?

Back 52

SJPOL
SJFIR
COEMS

Front 53

Can you run plates and people on the command line?

Back 53

Yes

Front 54

When is it known that additional details will be added to an event, what should you type in remarks.

Back 54

MTF

Front 55

What are the four letters that can be used in the contact field

Back 55

Y - yes contact
N - no contact
I - if needed contact
L - land line contact only

Front 56

List two circumstances where a call taker may cancel an event after it has been created

Back 56

1. Contact from the original RP to cancel the call
2. Supervisor approval
3. Event created in error

Front 57

Which of the following is not CHP jurisdiction.

Back 57

Almaden Ex over 87

Front 58

Who has jurisdiction in Cupertino

Back 58

SO

Front 59

Name two instances when a call taker should attempt to remain on the phone with an RP.

Back 59

When RP is a child.
When RP can give more info on the event or update the info
When the RP is suicidal

Front 60

When an address for phone number listed is needed and the phone number is not listed in the directory,how do you get it?

Back 60

DBR button on the IWS system or contact the Chief Special Agent to get the address

Front 61

The acronym for vehicle descriptions is:

Back 61

C color
Y year
M make
B body style
A additions/accessories
L license plate info
S state if other than CA

Front 62

What priority is 1182

Back 62

Priority 3

Front 63

What priority is 1179

Back 63

Priority 2

Front 64

What priority is 1071

Back 64

Priority 1

Front 65

What priority is 459R

Back 65

Priority 3

Front 66

What priority is 415F

Back 66

Priority 2

Front 67

What priority is 1072

Back 67

Priority 1

Front 68

What priority is 415M

Back 68

Priority 3

Front 69

What priority is 211A

Back 69

Priority 1

Front 70

What priority is 1066

Back 70

Priority 2

Front 71

What priority is 1183

Back 71

Priority 2

Front 72

What priority is 459 in progress

Back 72

Priority 1

Front 73

List two examples of medical calls that are considered PAI Hazard calls:

Back 73

1071, 1072, 1056A

Front 74

If you are unable to transfer an EMS call to the fire dept, what must you do and what info needs to be included in the event?

Back 74

1. Create an event
2. Get the location
3. What is their chief complaint
4. Are they breathing and conscious
5. Try transferring again

Front 75

List three things that ALI will bring up.

Back 75

City, Street, House #, State

Front 76

Kidnapping

Back 76

207

Front 77

Robbery

Back 77

211

Front 78

Child Neglect

Back 78

270

Front 79

Child Stealing

Back 79

277

Front 80

Car Jacking

Back 80

215

Front 81

Domestic Violence

Back 81

273.5

Front 82

Indecent Exposure

Back 82

314

Front 83

Child Abuse

Back 83

273A

Front 84

Unknown type 911 call from a residence

Back 84

911RESD

Front 85

Open window

Back 85

10-35

Front 86

Firearms discharged

Back 86

1057

Front 87

Prowler

Back 87

1070

Front 88

Suspicious package

Back 88

1066P

Front 89

Disturbance

Back 89

415

Front 90

Suspicious vehicle

Back 90

1154

Front 91

Person shot

Back 91

1071

Front 92

Female calling for help

Back 92

1067X

Front 93

Suspicious person

Back 93

1066

Front 94

Burglary

Back 94

459

Front 95

Grand theft

Back 95

487

Front 96

Missing person

Back 96

1065

Front 97

Meet the citizen

Back 97

1062

Front 98

Traffic hazard

Back 98

1125

Front 99

Person Stabbed

Back 99

1072

Front 100

Parking violation

Back 100

22500

Front 101

Stolen vehicle

Back 101

10851

Front 102

Abandoned vehicle

Back 102

1124

Front 103

Send message

Back 103

SEND

Front 104

Retrieve message

Back 104

F5