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104 Cards in this Set

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Two message can be sent at the same time, however emer messages display an immediate response on the screen
TRUE
You will be notified if you have any mail messages immediately upon logging on to CAD
TRUE
Closed events can:
A. Be reopened
B. Be reopened if only to change disposition
C. Never be reopened
C. Never be reopened
The system will automatically display the fire and ambulance events in the agency control log.
TRUE
The up and down arrows when used on the command line will display:
Previous commands
RO means
REOPEN EVENT
When a call taker cancels an event, it is imperative that the following steps are taken:
A COMMENT IS ENTERED INTO REMARKS FIELD AS TO WHY IT IS BEING CANCELED AND THE CHANNEL DISPATCHER RESPONSIBLE FOR THE CALL IS ALSO NOTIFIED
You can bring up the mask to run a 1028 with this function key:
Shift F7
The command used to verify an address on the map on the command line is:
WINA
Which of the following steps should be taken immediately before leaving your CAD terminal
USE THE APPROPRIATE COMMAND OR MENU OPTION TO SIGN OFF
The hot key to return to the command line is:
F12
License plates can be checked using the command line.
TRUE
You can send a message to a dispatcher by name or employee ID using what format:
MESSAGE
To find out where someone is logged on using his or her employee ID, use which of the following.
Who
What
Where
Why
WHERE
Typing TIMES in the command line brings up what.
Current date and time
The F5 key pulls up your waiting messages
TRUE
To change the type code or priority of an event, you must only use the SEV command
FALSE
Calls can be canceled, cross referenced and duplicated with a command line instruction.
TRUE
When adding remarks to an event, you should always use what mode.
SELECT
When creating an advised event, which button should you use?
ADVISED
The dispatchers on the channel must click an icon to bring up the info index, how does a call taker access info index?
HELP button
Once the ANI/ALI info is transferred into the event mask while creating a police event, what next step should be taken?
VERIFY THE ADDRESS WITH THE RP
When verifying an address which has more than one common place name, it doesn't matter which common place name you choose as long as the numerical address is correct.
FALSE
In order to search for all of the calls you have created during the shift, enter the command to bring up the mask required:
EVS
Which of the following type codes will not generate a combined event in CAD
1032
20001
415F
1056A
415F
Which of the following types of information should not be entered into the Loc info field:
Business Name
Apt Complex Name
Directly in front of
RP contact Info
RP CONTACT INFO
If you want to send an event you just created to all of the call takers in the control room, you would use what command to send it:
SEND
You should leave the priority section of the event mask blank when sending a call. It will default to the proper priority.
FALSE
What does XREF do
Cross references two events
WHO
Who is logged on
EMER
Sends emergency message that is displayed immediately
UH
Unit history
WINA
Verifies an address on the map
EVCH
Event chronology
WHERE
Shows you where someone is logged on to CAD
US
Unit summary
ES
Event summary
Numbers you will receive calls from at the primary position
911
7 digit emer line
Airport Red Alarm phone
311 Overflow
When receiving a call from Sonitrol or Pacific West, what special info should be obtained before disconnecting?
Can you hear or see anything?
Numbers you will receive calls from at the secondary position
311
7 digit non emer line
auto desk
PAB lobby
911 overflow
California mandates 911 calls be transferred how many times from PSAP to PSAP
ONCE
If the primary call taker determines the call is a non emergency, what should be done with the call?
Release it to the non emergency/secondary position
If a caller is reporting an emergency event that is occurring in another jurisdiction, what should the call taker do with the call?
Stay on the line and tell the RP that you are going to transfer them and provide the caller with the phone number of the agency or gather the info and relay it to the other agency yourself.
If a caller is reporting a non emergency event that is occurring in another jurisdiction, what should the call taker do with the call?
Provide the RP with that agency's phone number and transfer them or advise them to call
How long does a call taker have to process the initial information on a 911 call?
90 seconds
How long does a call taker have to process the initial information on a 311 call?
3 minutes
How long does a call taker have to process the initial information on a 911 call during manual mode?
3 minutes
How long does a call taker have to process the initial information on a 311 call during manual mode?
5 minutes
If a citizen is demanding the police respond, what do you type in remarks?
RP REQS CNT
It is okay to provide a citizen with the ETA once the officer is en route.
FALSE
The apt number should be placed where in the event mask?
Location and Loc Info
What are the agency indentifiers that show up in the event control box?
SJPOL
SJFIR
COEMS
Can you run plates and people on the command line?
Yes
When is it known that additional details will be added to an event, what should you type in remarks.
MTF
What are the four letters that can be used in the contact field
Y - yes contact
N - no contact
I - if needed contact
L - land line contact only
List two circumstances where a call taker may cancel an event after it has been created
1. Contact from the original RP to cancel the call
2. Supervisor approval
3. Event created in error
Which of the following is not CHP jurisdiction.
Almaden Ex over 87
Who has jurisdiction in Cupertino
SO
Name two instances when a call taker should attempt to remain on the phone with an RP.
When RP is a child.
When RP can give more info on the event or update the info
When the RP is suicidal
When an address for phone number listed is needed and the phone number is not listed in the directory,how do you get it?
DBR button on the IWS system or contact the Chief Special Agent to get the address
The acronym for vehicle descriptions is:
C color
Y year
M make
B body style
A additions/accessories
L license plate info
S state if other than CA
What priority is 1182
Priority 3
What priority is 1179
Priority 2
What priority is 1071
Priority 1
What priority is 459R
Priority 3
What priority is 415F
Priority 2
What priority is 1072
Priority 1
What priority is 415M
Priority 3
What priority is 211A
Priority 1
What priority is 1066
Priority 2
What priority is 1183
Priority 2
What priority is 459 in progress
Priority 1
List two examples of medical calls that are considered PAI Hazard calls:
1071, 1072, 1056A
If you are unable to transfer an EMS call to the fire dept, what must you do and what info needs to be included in the event?
1. Create an event
2. Get the location
3. What is their chief complaint
4. Are they breathing and conscious
5. Try transferring again
List three things that ALI will bring up.
City, Street, House #, State
Kidnapping
207
Robbery
211
Child Neglect
270
Child Stealing
277
Car Jacking
215
Domestic Violence
273.5
Indecent Exposure
314
Child Abuse
273A
Unknown type 911 call from a residence
911RESD
Open window
10-35
Firearms discharged
1057
Prowler
1070
Suspicious package
1066P
Disturbance
415
Suspicious vehicle
1154
Person shot
1071
Female calling for help
1067X
Suspicious person
1066
Burglary
459
Grand theft
487
Missing person
1065
Meet the citizen
1062
Traffic hazard
1125
Person Stabbed
1072
Parking violation
22500
Stolen vehicle
10851
Abandoned vehicle
1124
Send message
SEND
Retrieve message
F5