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42 Cards in this Set

  • Front
  • Back
Name a type code that is not a combined event
415F
When do you not put a priority in the event mask?
NEVER
What can you not do to a closed event?
Reopen it
How do you get 1028 from the function keys
Shift F7
How do you get back to the command line using the function keys
F12
How do you get ANI/ALI using the function keys
F8
How do you send info to everyone in the room on an event
Send an EMER
Do fire and amb events show in the control box?
Yes
P=Police
F=Fire
A=Ambulance
What do up/down arrows do on the command line?
Show previous events
How long do you have to place emergency and non-emergency calls
Emers - 90 seconds
Non emer - 3 minutes
How many characters in the contact box
4
Y=yes
N=no
I=if necessary
L=land line contact only
What event do you type in event mask if citizen wants the police to come
RP requests contact
How many times can you transfer a call
Only one time
When do you stay on the phone with an RP
1. When the RP is a young child
2. When RP can provide updates for in progress incidents involving weapons, violent situations or threats to personal property.
3. When RP can provide additional activity and/or DOT for in progress property crimes
Do call takers ever provide RP's ETAs on officers?
No
What do we type when there is more to add to an event
MTF
More to Follow
If fire is busy on a transfer, what info does a call taker need to get:
Location, reason and chief complaint
What are some priority 2 calls
1179
1183
415F
1066
415A
What are some priority 1 calls
211A
1071
1072
459 in progress
What are some priority 3 calls
1033A
484
415M
459R
1181 and 1182
Class of Service
BUSN COIN OR PAY
RESD W911
CNTX WPH2
PBX CELL VoiP
Business, residence, centrex, professional business exchange, payphone, 1st phase cells, 2nd phase cells, unk cells, computer phones
ACA
Abandoned Call Administrator.. triggered when 911 hang up before call reaches call taker - ANI/ALI is displayed
IWS
Intelligent Work Station
the telephone system
Best way to get the right answer...
Ask the right question..
Procedure for ransferring calls
1.Tell the caller where you will be transferring them
2. offer the ph#
3. provide background info to the recipient, if necessary
4. if busy, inform caller and have them call back later
The 5 "W's"
Where
What
When
Weps-Drugs-Alcohol
Who
Why if possible
Calming techniques
Tone of voice
Actions
Repetition/Persistence
Ask for another RP
Maintain composure
Don't judge
Suicidal calls
Build rapport
Take them serious
Listen, validate feelings
Sincerity and Sensitivity
1056A if they've taken anything
WELCK if not
Golden rule
Type codes and priorities
must____
MATCH TEXT
How do you answer the emergency line?
San Jose Emergency,
What are you reporting
1091B
Noisy Animal - If call comes in on Emer line, transfer to secondary once you determine it is not an emergency
415
Location
Loc Info
How many doing what
Verbal or physical
Any weps?
No-Priority 2
Yes-Priority 1
Name, ph# and susp descriptions
Create Associated Event
To copy all info from an existing evt to create new evt will automatically be crossreferenced. F4
Comments carried forward in evt only before being associated, after that, they need to be cut and pasted to evt.
1033
Location
Busn or Resd
Name and Number
Silent or Audible
Alarm Co, Name/Badge #
Ph #
Alarm type, coverage, resp info
Contact "I"
Priority 2
Civil Stand By
Where the RP is calling from
Name and Ph#
Remarks: Destination for what.. reason and why. RP will 1023 in Veh.. get desc..
Ask officer safety questions.
Any history of violence.
Any restraining orders on file. If so, is it a "no contact" order.
Get name of other party.
484 - Shop Lifting
Ask if susp is cooperative or uncooperative.. if they are cuffed or not.
If struggling, priority 2
Name and DOB - run warrants and records on name.
Susp desc and where officer to meet security
Priority 3
459 In Progress
Time & Crime
Priority 1
Location
Loc Info.. type of resd, color, where on the block, side of street.. trees, fences
Any veh's parked in driveway.
Any 1154's
Is there a pool, spa in backyard.
Any large animals
Are gates locked or open.
Name, Ph#
207 - Kidnapping
Time & Crime
Where
How long ago
What Happened
Weps - 113 - 1051
How did susp leave scene, on foot, veh.. veh desc
Susp desc.
Any family involved.. spouse, exspouse
Desc of child
1182
Priority 3
Where
Any injuries
Are vehs blocking traffic
Name and Ph#
Witness, Involved, Passerby
Veh vs Veh.. 1125 (if present)
If it is safe to do so, it is ok to move veh out of traffic
459R - Cold burglary
Priority 3
Time & Crime
Location
When
Are you certain no one is still in the house.
Any susp info
Name, Ph#
First available officer to you
Don't touch anything..
Start inventory of what's missing.
288
Time & Crime
Priority 2
Location
When and where it happened
What happened
Who's the victim
Need an amb?
Susp desc and location
Do not bathe or shower
20001 - 20002
Time & Crime
20001 = Priority 1
20002 = Priority 3
Any injuries
Left in veh or on foot
Susp/Veh desc and DOT
RP info
Witness, passerby, involved
RP veh desc
Any 1125