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20 Cards in this Set
- Front
- Back
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What is communication |
The transmission of information and meaning from a sender to a receiver. |
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Barriers that create misunderstanding |
- bypassing - differing frames of reference - lack of language skill - distractions |
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Defining business writing goals for a clear message |
- purposeful - economical - audience oriented |
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3x3 writing process |
- prewritting 25% - drafting 25% - revising 50% |
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Selecting the best comm. channel 4 factors i should consider |
- Importance of a message - cost of the channel - necessity of a permanent record - degree of formality desired |
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communication channels |
- face to face conversation - video chat - Instant messaging - letters - memos |
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Informal research methods |
- search company's files - talk with the boss |
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Formal research methods |
- Access electronic sources - Conduct scientific experiments |
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Four sentence types |
- simple sentence - compound sentence - complex sentence - compound complex sentence |
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what are the 3 common sentence faults |
- fragment - run on sentence - comma splice |
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favoring short sentences |
- 8 words = 100% understanding - 15 words = 90% understanding - 19 words = 80% understanding - 28 words = 50% understanding |
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what does K.I.S.S mean |
keep it short and simple |
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6 W's of writing |
1. who 2. what 3. when 4. where 5. why 6. how |
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7 C's in business writting |
1. clear 2. concise 3. concrete 4. correct 5. courteous 6. complete 7. character |
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7 parts of Business Memo |
1. To 2. From 3. Date 4. Subject 5. Body 6. Typist initial 7. Enclosure |
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15 parts of business letter |
1. Letterhead 8. Complimentary closing 2. Date 9. Signature 3. Inside address 10. Name of writter 4. Attention line 11. Title of writter 5. Salutation 12. Typist initial 6. Subject line 13. Enclosure 7. Body 14. Copy notation 15. Post Script |
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Bypassing |
when people miss each other with their meanings. When people attach different meanings to a word |
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Differing frames of Reference |
Your unique frame is formed by a combination of your experiences, education, culture , expectations, personality and other elements. As a result you bring your own biases and expectations to any comm. situation |
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Lack of language skill |
Each individual needs an adequate vocabulary and skill in oral and written expression. Using unfamiliar words, jargon, and unrecognizable abbreviations can seriously impede the transmission of meaning |
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Distractions |
To reduce the influence of emotions on comm. both senders and receivers should focus on the content of the message and try to remain objective. Physical distractions such as noisy surroundings, poor mobile connection can disrupt oral comm. |
