Business Computer

Front 1

vocab

Back 1

barrier anything that interferes with a message being sent or received
communication an exchange of information
receiver the person who receives a message
sender the person who creates or composes a message and delivers it either orally or in writing

Front 2

vocab

Back 2

efficiency completing work quickly and with few mistakes
initiative the ability to be self-directed and complete tasks without direct supervision
integrity doing the right thing even when no one is watching
punctuality the habit of being on time
reliability the characteristic of being dependable and consistent
work ethic a personal belief that one should work hard and do a good job

Front 3

kinds of workplace habits and attitudes

Back 3

dependability/reliability;
punctuality;
efficiency;
motivation;
initiative;
self-confidence;
interpersonal skills;
problem-solving;
honesty/integrity;
good personal hygiene and grooming.

Front 4

vocab

Back 4

active listening a strategy for showing other people that you are interested in what they are saying and that you understand what they are saying and how they feel about it

Front 5

How can you listen actively?

Back 5

1.Stop whatever you are doing and give the other person your full attention. Look at the person.
Be interested in what the person has to say. Ask questions to clarify their message.
Pay attention not only to the words that are being said but also to the emotions being expressed.
Be aware of how your own emotions or opinions might influence what you are hearing.
Do not interrupt except to show you are listening or to ask questions.

Front 6

What are the benefits of active listening?

Back 6

1.Restating what you heard in your own words leads to fewer misunderstandings.
The person you are listening to feels confident that you have understood the message.
It makes other people feel good when you make an effort to understand what they are saying.
Responding with active listening can calm someone down who is angry or upset.

Front 7

vocab

Back 7

constructive feedback detailed information about a performance, including specific information about what was done well and how the performance could be improved
sandwich technique a strategy for giving feedback in which you give constructive feedback by "sandwiching" a suggestion for improvement with positive feedback before and after the suggestion for improvement

Front 8

components of effective feedback:

Back 8

Objective: Focus on the behavior, not the person. Tell what you have seen and avoid passing judgment.
Specific: Instead of giving general praise or criticism, tell the person exactly what they did right or how they can improve.
Timely: Don't wait to give feedback. The more time that passes, chances are the person won't remember exactly what they did or how they did it. The sooner the feedback is given, the sooner the performance can be improved.
Direct: Get to the point and be straightforward with the feedback. Tell what the feedback will be about in the first sentence.
Sincere: Really mean what you say and be caring in how you say it. People can usually tell when you are not sincere, and this makes the feedback less effective.

Front 9

using the sandwich technique:

Back 9

First, you identify a strength of the performance or something the receiver of the feedback has done well.
Then, you offer a specific suggestion to improve the performance.
Finally, you offer another positive aspect of the performance.

Front 10

Some of the possible goals for Web sites include:

Back 10

to provide clear, balanced, and unbiased information about a topic;
to give only one point of view, perspective, or opinion about a topic;
to persuade or change the thinking or actions of others;
to entertain the viewer;
to give links to other sources of information;
to sell a product or service.

Front 11

vocab

Back 11

paraphrase to restate information using other words
summarize to state only the main points of something that has been said or written

Front 12

To paraphrase this information, you should follow these steps.

Back 12

Read the passage until you are sure you understand what it says. This may mean you have to read it more than once.
Identify the main ideas of what you have read.
Put this information in your own words.

Front 13

Which of the following is a goal of summarizing?

Back 13

to state the main idea of what you have read in your own words

Front 14

Which of the following is a step in paraphrasing?

Back 14

Read the original information until you are sure you understand it.

Front 15

What is going to be the shortest, most concise restatement of information?

Back 15

a paraphrase

Front 16

When paraphrasing or summarizing, it is not necessary to give credit to the original source if you use your own words.True False

Back 16

False

Front 17

Paraphrasing involves changing a few of the original words or rearranging the sentences in a different order.True False

Back 17

True

Front 18

vocab

Back 18

body paragraphs paragraphs that present details to support the main idea of a piece of writing
conclusion a summarization of a piece of writing's main points
introduction an interesting and compelling paragraph that gets a reader interested in what they will be reading
transitions words or phrases that help a reader move through and make sense of the sequence of information

Front 19

Some examples of transitional words are

Back 19

first
second
third
fourth
etc.
initially
next
then
meanwhile
later
finally
in conclusion
to summarize
afterward
last

Front 20

What is the main purpose of an introduction paragraph?

Back 20

to acquaint the reader with the topic, main idea, and purpose of the writing

Front 21

Finally, next, and meanwhile are examples of what kind of words?

Back 21

transitional words

Front 22

How does a thesis statement prepare a reader for the written information they will be reading?

Back 22

The thesis statement gives information about the organization of the writing.

Front 23

Vocab

Back 23

active listening a strategy for showing other people you are interested in what they are saying and that you understand what they are saying and how they feel about it
barrier anything that interferes with a message being sent or received
body paragraphs paragraphs that present details to support the main idea of a piece of writing
communication an exchange of information
conclusion a summarization of a piece of writing's main points
constructive feedback detailed information about a performance, including specific information about what was done well and how the performance could be improved
introduction an interesting and compelling paragraph that gets a reader interested in what they will be reading
netiquette guidelines for courteous electronic communication
paraphrase to restate information using other words
receiver the person who receives a message
sandwich technique a strategy for giving feedback when you give constructive feedback by placing a suggestion for improvement with posi

Front 24

Here are some common netiquette guidelines:

Back 24

Make use of the subject line to let your reader know the main purpose of the e-mail.
Keep e-mails short and to the point. No one likes to read a long and rambling e-mail, and many people just won't read the whole message. Try to keep the e-mail short enough that the reader will not have to scroll to read it, and use bullet points to highlight important information.
Use a font style, size, and color that is easy to read.
Avoid composing e-mails in ALL CAPITAL LETTERS, OR ALL CAPS. For some readers, all caps can be very hard to read. For others, all caps indicates that you are shouting at the reader.
Review your e-mail before you click send to make sure your message is clearly and accurately written (no misspelled words, no grammatical errors, etc.).
Use language, vocabulary, and tone that are appropriate for the receiver of your message.
Don't forward spam or chain letters. Only forward messages when you have permission to do so.
Remember that e-mail is a permanent written record.

Front 25

Here is a list of the kinds of workplace habits and attitudes most desired by employers:

Back 25

dependability/reliability;
punctuality;
efficiency;
motivation;
initiative;
self-confidence;
interpersonal skills;
problem-solving;
honesty/integrity;
good personal hygiene and grooming.

Front 26

steps you can take for active listening:

Back 26

Stop whatever you are doing to give the other person your full attention. Look at the person.
Be interested in what the person has to say. Ask questions to clarify the message.
Listen not only to the words that are being said but also to the emotions being expressed.
Be aware of the ways in which your own emotions or opinions might influence what you are hearing.
Do not interrupt, except to show you are listening or to ask questions.

Front 27

Knowing how to give effective feedback is also important. Effective feedback is:

Back 27

Objective: Focus on the behavior, not the person. Tell what you have seen and avoid passing judgment.
Specific: Instead of giving general praise or criticism, tell the person exactly what they did right or how they can improve.
Timely: Don't wait to give feedback. The more time that passes, chances are the person won't remember exactly what they did or how they did it. The sooner the feedback is given, the sooner the performance can be improved.
Direct: Get to the point and be straightforward with the feedback. Tell what the feedback will be about in the first sentence.
Sincere: Really mean what you say and be caring in how you say it. People can usually tell when you are not sincere, and

Front 28

feedback using the sandwich technique:

Back 28

First, you identify a strength of the performance or something the receiver of the feedback has done well.
Then, you offer a specific suggestion to improve the performance.
Finally, you offer another positive aspect of the performance.

Front 29

Here is a list of effective Web site characteristics and some questions to ask yourself about the Web site to help you decide if it is a suitable and reliable resource:

Back 29

Reputable author: Who has written the information? Have you or people you know heard of this person or the organizations he/she represents? Is the author someone who is an expert? Is there a way to contact the author if you want more information?
Clear goals: What are the goals of the Web site? Is the goal appropriate for the reason you are looking at the Web site?
Relevant: Is the site relevant to you? Does it meet your needs?
Verified: Can the information be checked? Are other people or sources saying the same thing?
Timely: Is the information current? When was the site produced? Has it been updated recently?
Unbiased: Is the information biased in any way? Does the creator of the Web site have a particular reason for creating the site, such as trying to sell you something or getting you to think or act a certain way?

Front 30

When you do write your own information, it is important to be able to present it in a clear and organized way. There are certain elements a piece of writing needs to be effectively organized. These elements include the following:

Back 30

an interesting and compelling introduction;
well-organized body paragraphs that logically present supporting details for the main idea;
a clear, summarizing conclusion paragraph.