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10 Cards in this Set
- Front
- Back
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Definition of Internal |
Your own thoughts and emotions get in the way of concentrating on incoming messages |
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3 Types of Listening |
Critical, Content, and Empathetic |
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Characteristics of an Effective Team |
1. Communicate openly and honestly 2. Reach decisions by agreement 3. set clear objectives and shared sense of purpose. |
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Empathetic Listening |
When you understand the speaker's feelings, needs, and wants so that you can appreciate his or her point of view. |
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Content Listening |
To understand and retain information in the speaker's message. |
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Critical Listening |
The understanding and evaluating of the speaker's message on several levels. |
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5 Points to Critical Listening |
1. Logic of argument 2. Strength of evidence 3. Validation of Conclusions 4. Speaker's intentions and or motives 5. Omission of importance |
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Definition of Communication |
The process of transferring information and meaning between senders and receivers using one or more written, oral, visual, and or electronic media. |
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What is a Message? |
A verbal, written, or recorded communication sent to someone. |
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4 Points to Prepare for a Meeting |
1. Purpose 2. Participants 3. Place/Time 4. Agenda |
