Business Communications

Front 1

1) What skill does 80% of American executives believe is the most important and also the most lacking in the business world?

Back 1

-good listening skills

Front 2

2) What are the four purposes of communication in the business world?

Back 2

- inform, persuade, convey goodwill, establish credibility

Front 3

3) Electronic communication needs to be precise. Text messaging needs to be especially precise because it is limited to ___ characters?

Back 3

-160

Front 4

Explain the Toulmin Model of Argumentation.

Back 4

The Toulmin Model of Argumentation suggests that there are 6 parts to an argument. It says there is a claim, grounds, warrant, backing, rebuttal, and qualification. The biggest part is the warrant which is the chain of reasoning that connects the grounds or reasons to the claim.

Front 5

What are the steps of the communication process?

Back 5

The steps of the communication process are there is a sender who encodes the message, selects a channel, and then a receiver who decodes the message.

Front 6

Name two of the advantages of email.

Back 6

One advantage of email is that it is fast. You can send your message promptly. Another advantage is that it reduces cost. It saves you money instead of having to use the postal service.

Front 7

What are the three levels of persuasion?

Back 7

1. I believe 2. You should believe 3. You should act

Front 8

When writing a bad news letter, one should blame ___________________ not the _______________________.

Back 8

one should blame the PROCESS not the PERSON.

Front 9

What should you first try and identify about your audience when determining information?

Back 9

-Their values

Front 10

True/False: You must indent paragraphs in a business letter when it is single-spaced

Back 10

-False

Front 11

Name the two types listening and define them.

Back 11

-Mindful listening: audience determines if the information stated is of value to them
-Mindless listening: the audience is not focused on the speaker

Front 12

The formal method of communication within an organization where lower level employees communicate to higher-ranking employees is known as___?

Back 12

Upward Communication.

Front 13

The spread of information in an unofficial or informal capacity within an organization, often times coined "rumor mill" is know as____?

Back 13

Grapevine Communication.

Front 14

Q: When should a message be written with the inductive approach?

Back 14

A: When writing bad news messages.

Front 15

Q: What are the 6 parts to the Toulmin Model?

Back 15

A: Claim, Grounds, Warrant, Backing, Rebuttal, and Qualification

Front 16

When writing bad news you should blame the ___ and praise the ___?

Back 16

process, people

Front 17

What is the rule of 7 when creating a power point?

Back 17

-No more than 7 words per line and No more than 7 lines per slide.

Front 18

What are two types of listening? Which is more common?

Back 18

Mindful-listening to evaluate.
Mindless-hearing the speaker, but not retaining the information. (More Common)

Front 19

What are Warrants?

Back 19

A: Chains of reasoning that connect evidence with reason.

Front 20

What are the ethos, pathos, and logos as they pertain to persuasion?

Back 20

A: The Credible, Emotional, and Logical appeals in an argument.

Front 21

In writing bad news, is more appropriate to use active or passive voice?

Back 21

A: Passive

Front 22

What does CC stand for?

Back 22

Communication Competence

Front 23

When writing a bad news letter never blame the _____.

Back 23

Person

Front 24

Fulfilling a need, want or desire is key to what form of communication?

Back 24

Persuasion

Front 25

What is the rule of 7?

Back 25

no more than 7 words on a line in a power point presentation.

Front 26

What is a warrant?

Back 26

When you take your evidence from research and relate it to your speech.

Front 27

What are the three different appeals of a persuasion speech?

Back 27

Pathos, logos, and ethos

Front 28

Q-What are 2 types of listening.

Back 28

A- mindful: decide if information is relevant; mindless- listening while easily distracted

Front 29

What is the rule of 7 for a PowerPoint?

Back 29

Ans.- Each point should only be 7 words in length.

Front 30

When writing bad news who or what should you blame?

Back 30

Ans.- The process.

Front 31

True or false you can persuade and inform in the same speech?

Back 31

Ans.- False

Front 32

Name three attention getters you could use in a speech.

Back 32

a. Answer (Personal Experience, A question, A Startling Announcement, A Story)

Front 33

In an e-mail, you always want to think about ___________ Management.

Back 33

Answer: Image

Front 34

3. Which is NOT a step in methodology?
a. Collect data
b. Organize data
c. Research
d. Analyze data
e. Conclusion
f. Recommend

Back 34

Answer: C

Front 35

How much of communication within an organization is persuasive?

Back 35

-80%-

Front 36

When writing/giving bad news to a person you should blame the _____________ and praise the _____________.

Back 36

-process; person-

Front 37

When preparing a PowerPoint presentation you should never have more that ___ words on a line and no more than __ lines?

Back 37

-7; 7-

Front 38

Effective power points include?
1.
2.
3.

Back 38

Answers)
1. less than 50 words
2. subtle background colors
3. real photos, not clip art

Front 39

cover letter etiquette includes ________

Back 39

Answer)
no spelling errors
your goals
why you would be good for the firm/job

Front 40

What is the advantage of using the 3rd person as opposed to 1st person?

Back 40

A: It creates a non-threatening tone

Front 41

When using Passive voice in a business setting/letter, where is the blame directed?

Back 41

A: The blame is placed on the process, not the person receiving criticism

Front 42

Process is defined as the __________ of business.

Back 42

A: language

Front 43

What are the three general types of appeals when it comes to persuasion?

Back 43

(logos, ethos, and pathos)

Front 44

What do memorandums provide?

Back 44

(A tangible means of sharing information with people inside and organization.)

Front 45

What are 2 tips for running an effective meeting?

Back 45

(limit meeting and frequency, maintain order, manage conflict, encourage participation.)

Front 46

What are the three typical communication channels for transmitting a message?

Back 46

1:Two-Way, Face-to-Face 2:Two-Way, Not Face-to-Face 3:One-Way, Not Face-to-Face

Front 47

List two ways that someone can reduce the sting of a bad news message:

Back 47

Any of the following: State ideas using positive language; Avoid using second person when stating negative ideas; Use passive voice to convey negative ideas; Use the subjective mood; Include a pleasant statement in the same sentence.